Meena Daoud

Rusnak Volvo Scammed Me Out of $9,500 and Acted Like They Were Doing Me a Favor The only decent part of my recent experience at Rusnak Volvo Pasadena was working with Patrick, who was a wonderful salesman Were Doing Me a Favor The only decent part of my recent experience at Rusnak Volvo Pasadena was working with Patrick, who was a wonderful salesman. Everything else was a nightmare. I purchased a new XC90 and drove it a grand total of 5 miles home before realizing it wasn’t the right fit for me. I immediately asked about returning it or exploring my options. The sales manager claimed he’d be doing me a huge favor by “unwinding” the deal—but on one outrageous condition: they kept my trade-in and slashed $9,500 off what they’d originally given me for it. His excuse? He insisted my XC90 was already registered in my name and therefore had to be resold as used, supposedly forcing them to eat the depreciation. Foolishly, I believed them. I took a massive financial hit—assuming it was my own mistake and that they were simply trying to help. They weren’t. The very next day, the XC90 I returned reappeared on their website at full MSRP—still labeled as “new.” Turns out they never actually transferred the car into my name. In other words, they canceled the sale on their end and pocketed an extra $9,500 from my trade-in while pretending they couldn’t sell the car as new. I feel dirty even typing about it. When I confronted them, the General Manager conveniently dodged written communication—likely to avoid creating an email trail. He finally responded once I insisted on writing, only to deny everything and refuse to make it right. Meanwhile: - My trade-in is now listed for nearly $20,000 more than what they paid me. - The XC90 I drove for 10 miles (already at 71 miles when sold to me) is still advertised as a new vehicle. - There’s no record on Carfax that the car was ever registered to me—another red flag. I gave Rusnak Volvo every chance to make things right. I simply asked them to either return my trade-in so I could sell it myself or honor the original trade-in price, since the renegotiation was based on false pretenses. They didn’t have to accept a return, but they could’ve just said “no returns” instead of faking a “favor” and pocketing thousands off my trade. At this point, it’s not even about the money—it’s about their unscrupulous way of doing business. I fully expect more gaslighting and denials in their response to this post, but I want others to be warned before going through what I did. And yes, maybe I’m an idiot for buying a car I wasn’t 100% sure about. But that doesn’t excuse Rusnak Volvo’s underhanded tactics. If you ignore my warning and still go to Rusnak Volvo, ask for the Silver Dawn XC90 Plug-In Hybrid (VIN YV4H60PB5S1351926) and request a $9,500 discount because it’s a “used” vehicle. Or if you want a preowned Cybertruck (VIN 7G2CEHED2RA001104), know they only paid $69,500 for it so negotiate hard. Or better yet save yourself the headache and walk away like I should have. More

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Overall, great car buying experience the best I’ve ever had and plan to go back and buy another Volvo in the future from this dealership. Adimika and her sales manager made sure my wife and I were taken ca had and plan to go back and buy another Volvo in the future from this dealership. Adimika and her sales manager made sure my wife and I were taken care of at every step. They did not just sell us a Volvo, but they sold us an experience. More

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My wife and I have been buying cars from Rusnak and Rafik for the past 5 years. They always take care of us do everything they can to earn our business. Highly recommend!. for the past 5 years. They always take care of us do everything they can to earn our business. Highly recommend!. More

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Great buying experience. Remond was responsive and the whole Rusnak Volvo team was professional. Joanne in finance got me in and out quick with the transaction. The dealersh Remond was responsive and the whole Rusnak Volvo team was professional. Joanne in finance got me in and out quick with the transaction. The dealership is all around wonderful! More

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Remond and the manager Meena were really great at providing us our options regarding purchasing a used or leased Volvo electric car. They were accommodating to our needs and helped us make the best d providing us our options regarding purchasing a used or leased Volvo electric car. They were accommodating to our needs and helped us make the best decision on a leased 2024 Volvo c40 electric which was my ideal car! I will definitely go back to them once my lease ends to get the best options. More

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Clean, spacious, inviting. Very professional, well dressed, welcoming staff. From sakesman to sales mgr to store manager to finance manager i was walked through the lease and d Very professional, well dressed, welcoming staff. From sakesman to sales mgr to store manager to finance manager i was walked through the lease and delivery of my car smoothly, efficiebtly and with ease. I was assured i could contact anyone for questions about my new car. I was very pleased with this experience! More

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Amazing. Buying a used CPO volvo from Christina and Johanna at this dealership was truly a top notch experience. They're very pleasant to work with--super fri Buying a used CPO volvo from Christina and Johanna at this dealership was truly a top notch experience. They're very pleasant to work with--super friendly, communicative, and meticulous. Another huge plus was that there were no surprise add ons (like a mandatory $1000 "paint protection", $1500 anti-theft devices, etc) here.that almost every dealership is using these days to inflate their prices. Also, thanks to Chris as well for addressing the initial hiccups we had in the beginning and connecting me with Christina and Johanna. 1 love the car I purchased from here, and Rusnak Volvo will-be the first I will go to for future vehicle purchases More

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very patient and sincere and very nice to go through withe me It's a great honor to reach a consensus with them. withe me It's a great honor to reach a consensus with them. More

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I drive all the way from Long Beach to Rusnak Pasadena because no other Volvo dealerships closer in proximity could deliver comparable excellence in customer service. I am a repeat and loyal customer to R because no other Volvo dealerships closer in proximity could deliver comparable excellence in customer service. I am a repeat and loyal customer to Rafik who always makes purchasing a vehicle pleasant, straight forward, and fun. Although Rafik was not available to help me this time, he referred me to his good friend and sales associate, Joe. Joe ensured that the leasing process was easy, seamless, and made sure to take care of every detail to ensure that I received the same excellent customer service that I have grown accustomed to. Thank you Rafik and Joe. More

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Rusnak Volvo Cars Pasadena provided the best service compared to other Volvo dealerships. People are nice and they really took care of me. compared to other Volvo dealerships. People are nice and they really took care of me. More

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