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Mayra Gonzalez

Overview Reviews (3) Inventory (941)

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Mayra Gonzalez

Customer Experience

Knight Claremont Chrysler Dodge Jeep Ram

620 Auto Center Dr
Claremont, CA 91711

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3 Reviews

Overview Reviews (3) Inventory (941)

not yet
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3 Reviews

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3 Reviews of Mayra Gonzalez

August 14, 2026

Dealership Rating

Employee Rating

The price you pay at the dealership is not what you're gonna see advertised, it will be much much higher, as they will add on a bunch of add-on features and services that you don't need or agree to, I add gonna see advertised, it will be much much higher, as they will add on a bunch of add-on features and services that you don't need or agree to, I added an alarm on mine which I did not request or want, and it's been three weeks now and I still don't even know what comes with my alarm, stay away from Martin Mendoza. He is a liar. He told me he was gonna have things fixed having has not been done in over three weeks now. More

by cyborg_solo_1k

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Martin Mendoza, Miguel Martinez

Aug 17, 2026 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Hello, Your experience with our Sales Team is very important to us. We would appreciate the chance to speak with you about the total cost quoted to you for the vehicle you purchased. Please give us a call at your earliest convenience so we may discuss this further. We look forward to hearing from you. Knight Claremont CDJR Team (909) 729-4679

Aug 17, 2026 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Hello Mr. Bartels, We are actively working to resolve your concern with our Finance Department. To clarify, your product is currently active and functioning as intended. At this time, we are working specifically to resolve the issue regarding your conversation with the company on the length of the product term. I have personally been in communication with you since this matter arose, and I will continue to stay involved until the issue is fully resolved. If there is anything else you would like to address beyond the current issue, please feel free to reach out to me directly at (909) 729-4679 x1155. Thank you for your patience and understanding. Best regards, Mayra

Aug 17, 2026 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Mr. Bartels, Your term date is accurate on our end, and we have communicated this information to both Key Patrol and you. We are diligently working with Key Patrol to ensure the term date is properly updated in their system. We are currently following up with Key Patrol regarding this matter and will continue to keep you updated as we work toward resolving it. Thank you for your patience and understanding. Best regards, Mayra

Aug 17, 2026 -

cyborg_solo_1k responded

Nobody answered the phone when I called! I'm just trying to get my alarm canceled or get what I paid for which hasn't happened yet in over four weeks

Aug 17, 2026 -

cyborg_solo_1k responded

I just looked on the website to key patrol they still haven't updated my expiration date. They still have it as 5/28/27.

Aug 18, 2026 -

cyborg_solo_1k responded

Thank you, Mayra, I'm still looking for additional information on what kind of coverage comes with the alarm? I never received a brochure or anything else that comes and lets me know what comes with the alarm. If my car gets stolen, who do I report it to and how do I give the information to the police? Also is it gonna give me any extra liability insurance refund? Thank you Paul.

Aug 20, 2026 -

cyborg_solo_1k responded

Mayra I still have not received any information about the alarm? Do I need to keep filing more reviews? There's also other departments in California that I can file some more complaints with. I would appreciate you getting my information about the alarms.

Aug 27, 2026 -

cyborg_solo_1k responded

Mayra why can't I get information about the alarm? I've been pretty patient here! Paul

June 13, 2026

Dealership Rating

Employee Rating

I purchased a Jeep Wrangler over the weekend and had a great customer service with the sales team. There was a discrepancy on one of the interior handles and they promised to fix the part. I was cont great customer service with the sales team. There was a discrepancy on one of the interior handles and they promised to fix the part. I was contacted by Ms. Morales and Eliot and right away they ordered the part and scheduled me for the repair. Unfortunately the part was the wrong part, but Eliot immediately contacted other local dealerships and arranged for a pick-up due to their mistake. Eliot located the part and was able to get it in a timely manner. Part was replaced while we were having breakfast. Great customer service and professional staff. I was also contacted by Mayra to confirm that everything was done correctly and apologized for the wait. I was treated like family!!! Good job!!! I will continue to bring my vehicle for service here More

by VCASTILLO355

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Monae Morales, Julian Cruz , Eliot

Jun 13, 2026 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with the Jeep Wrangler purchase and service. We appreciate your recognition of our team's efforts to address the part issue promptly. Knight Claremont Chrysler Dodge Jeep RAM values your continued trust in us.

Jun 13, 2026 -

VCASTILLO355 responded

Great job... Continue to provide great customer service!!!

May 27, 2026

Dealership Rating

Employee Rating

I came in to potentially sell a car. While inspecting my car they showed me a couple cars I might be interested in. While we couldn't find a deal that worked for me, the customer servic While inspecting my car they showed me a couple cars I might be interested in. While we couldn't find a deal that worked for me, the customer service department was very kind and interested in finding how to provide the best care. More

by tincho.labombarda

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Genesis Herrera

May 29, 2026 -

Knight Claremont Chrysler Dodge Jeep Ram responded

Hi Martin, We are happy to hear that our Customer Experience department was able to change your experience around. Should you need anything else in the future please feel free to reach me at (909) 729-4679 ext. 1023. Best, Mayra Gonzalez Customer Experience

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