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Maxwell Munsell
Maxwell Munsell at Russ Darrow Mazda of Greenfield

Maxwell Munsell

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

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4.6
130 Reviews
4.6

130 Reviews

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130 Reviews of Maxwell Munsell

October 24, 2025

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Employee Rating

I had a 10 out of 10 experience taking my car in for an oil change. The service manager was very professional and kind, even though I was late to my service appointment, and made the entire process simple More

by EBONACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Porter, Matt Papelbon

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Oct 24, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

October 21, 2025

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Employee Rating

I enjoy coming to this dealership. Maxwell makes the trip worth coming every time. This dealership takes care of me. More

by PHIL2-16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

October 12, 2025

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Employee Rating

This dealership stands by their word and products. They promised a fix and delivered. I am very happy with the results. More

by 12345MRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Miller

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Oct 12, 2025

Russ Darrow Mazda of Greenfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com

October 12, 2025

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Employee Rating

he was good kept me informed about my car and was a real nice person More

by pfunk4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

October 07, 2025

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Employee Rating

They fixed the problem that was created during my brake repair. I was glad with their work. More

by AMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

October 06, 2025

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Employee Rating

My case manager has been working with me on resolving an issue - dealership says there’s nothing wrong with my vehicle - my case manager told me they were supposed to call the Mazda IT department while it w More

by LAURENASH504
Recommend Dealer
No
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Oct 09, 2025

Russ Darrow Mazda of Greenfield responded

Hello Lauren: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

October 05, 2025

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Employee Rating

They were accommodating, however, with one exception. I was not notified when the work on my car was completed. I was told that I would receive updates and never did. I had to call after 2 1/2 days. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2025

Russ Darrow Mazda of Greenfield responded

Ellen, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case, and we’d love the opportunity to get more details to see if we can turn this situation around for you. " Nick Saidai nick.saidai@russdarrow.com

October 05, 2025

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Employee Rating

Had my vehicle in 4 times and it’s still not fixed correctly. Two parts were replaced that didn’t need replacing. Now something else is not working. More

by jjselensky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 08, 2025

Russ Darrow Mazda of Greenfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

September 28, 2025

Dealership Rating
Employee Rating

Great meets my expectations. Feel comfortable going there. Very good on there inspections I appreciate that. More

by DAVIDVIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 28, 2025

Russ Darrow Mazda of Greenfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

September 23, 2025

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Employee Rating

It took 4 trips to the service department and two diagnostic charges before proper parts were ordered and vehicle was repaired. More

by sherryleighjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 26, 2025

Russ Darrow Mazda of Greenfield responded

Hi Sherry: Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

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