Maximo Almanzar

This is my 3rd car from this dealership. The previous two vehicles were before this dealership was bought by Tasca Hyundai. My first two experiences were fantastic no issues. My most recent The previous two vehicles were before this dealership was bought by Tasca Hyundai. My first two experiences were fantastic no issues. My most recent leasing experience has been absolutely brutal. Truthfully I wish I went with New Rochelle Hyundai instead. I feel as though this dealer is now run by snake oil salesman. I was told everything and anything just to get me into the car. The second that you sign the paperwork it then becomes absolutely impossible to speak with your salesman/manager. Not only does the customer service email on the website come back with an error code but every single time I’ve called asking to speak to a manager I’m told they are not at their desk and will get back to me. In February I leased a 2024 Hyundai Palisade XRT. I agreed to come out of my Tucson and upgrade to a palisade. I was told the dealership would eat the remaining payments. Took a few weeks to get the vehicle I wanted to the dealership. It was not until I signed the paperwork that i realized I made a payment for the Tucson two days earlier. Dealership told me that I was part of the pull ahead program and there was nothing they could do so I called Hyundai finance and was told I would receive a refund. After back and forth Hyundai decided that I would not receive a refund for February’s payment unless the dealer paid them for February. So for the month of February I paid for two cars. Furious I called the dealership back and after haggling with the manager they agreed to refund me $200 bucks. It’s now June and I’ve still not received the refund. In addition when I received the vehicle there were two dents on one of the rear doors. Was told numerous times through email and verbally over the phone that the dealership would schedule a repair and get back to us. It’s June and the repair has still not been scheduled. Truthfully management should be far more embarrassed by this situation than anyone. If I as a supervisor continued to tell paying customers I would return their calls and never did I would have lost my job. Even if I am completely and utterly wrong a manager who actually cares about customer service would return phone calls or emails in a reasonable time period. My last two complaints are 1) I was told there would be an “update” coming that would automatically push through and make my Apple CarPlay wireless just like my Tucson had( this never happened) and last but not least I made it very very clear to the salesman Marvin numerous times that I wanted a trailer hitch ON THE VEHICLE. He swore up and down that it came standard with the XRT package. It’s my fault that I never bothered to climb under the vehicle and check if it was installed. I assumed it was installed and hidden behind a cap on the bumper. It wasn’t until last night while getting ready for a family trip that I realized the hitch wasn’t there at all. As per usual it’s impossible to get ahold of anyone on the phone and like I said before the email address provided ON THEIR WEBSITE doesn’t work. Somehow the managers are always so busy they are never at their desks or able to call customers back. Needless to say I will never ever buy or lease another car from this dealership. It’s been a painful experience and if asked I will tell everyone to steer clear of this dealer. This dealer seems to have turned to crap since Tasca purchased them which is odd considering their pledge is “We humbly pledge to continue the Tasca Family Commitment that YOU WILL BE SATISFIED” More

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Thomas Vareha: Mike P was very knowledgeable in all facets of selling me my new car. He blew away the other dealers from 3 other dealerships. I got everything done in 4 hours and even followed me home facets of selling me my new car. He blew away the other dealers from 3 other dealerships. I got everything done in 4 hours and even followed me home and drove me back while the finance dept was still processing the paper work to save time HE GETS 5 STARS!!. More

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The worst. I was leased a lemon that twice had engine failure. The first time they held the car for 4 months waiting for repair. When it was finally fixed, a I was leased a lemon that twice had engine failure. The first time they held the car for 4 months waiting for repair. When it was finally fixed, after I had to rent a car for $9,000.00 because they refused to loan me a courtesy car, I got it back and it was filthy. Covered in dirt and the interior was filthy. No attempt made to wipe it down so I get it back in decent condition. The second time the engine failed most likely due to an oil leak from a faulty repair I had it towed to the dealer when it died as I drove to work. That was in April 2023. I ended that lease, which ran to October 2023, right then and there. The dealer ended the lease because I refused to take it back citing Lemon Laws. Yet I still get bills for it. No matter how many times I call them they do nothing. Hyundai Financial was told the dealer did not have the car. The dealer cannot seem to be able to figure out what happened to it. It could not have been driven off the lot because the engine was dead. And still, months later, they can’t or won’t figure it out. Add to this their abhorrent process for taking a lease. You sit with a “salesperson” and work out a cost. Then they make you wait hours to see the business manager who tosses it all out and jacks up the cost. I endured this after my first vehicle with them, a Kona, burst into flames when a truck hit me. While in significant discomfort that they were aware of they still made me wait hours in agony for a replacement vehicle. They are everything that is wrong with car dealers. How long do I have to endure harassment from finance to pay fees I have no responsibility to pay? How are they unable to solve this issue? I never post negative reviews of any business. I do not do it. But this has gone beyond what is tolerable. And still I get calls. “This is an attempt to collect a debt……”No! There is no debt as there was no car in my possession. They are real quick to notify credit bureaus but no urgency to fix their errors. Shame on you. More

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I am incredibly frustrated with this dealership. I bought a 2021 CPO Santa Fe from them in December, and within 2-3 weeks I had all sorts of lights coming on the dashboard and issues with the car st I bought a 2021 CPO Santa Fe from them in December, and within 2-3 weeks I had all sorts of lights coming on the dashboard and issues with the car starting. I brought it in to the service center and after a day or two they said they didn’t know what the issue was, they just “unplugged and plugged everything” back in again. But the dashboard lights were off. Fast forward a month it happens again. I call to make an appt and it was a week out. I wound up canceling because the issue went away again. Now my check engine light is on and I’m having all sorts of issues driving the vehicle. The engine completely shut off when I was stopped at a stop sign. My husband and I have been calling every day for a week. We keep getting an answering machine in the service center with no call backs. We’ve spoken to other people in the showroom who said they’ll pass our information to the service department. Today the only solution they had was to call another Hyundai dealership. Absolute garbage dealership. First they sell us a lemon, and they won’t even take the time of day to look at the car or even return a phone call. Update: I got an email saying the dealership said they resolved the issue which is total BS! They still have not returned any of our calls, given us an appt, or reached out in any way shape or form!! More

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This is the 2nd time I've gotten car at this dealership and they are wonderful! This time I had the pleasure to work with Josh, Max & Alex and they were simply the best! I am beyond happy with my new Tucs and they are wonderful! This time I had the pleasure to work with Josh, Max & Alex and they were simply the best! I am beyond happy with my new Tucson and I can't thank them enough. Truly the whole staff was friendly and personable. Definitely check them out!!!!! More

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De'Shaun is the best! He's very professional, informative and always willing to help. He's very professional, informative and always willing to help. More

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Zero Stars for sure This is the worst dealership I have ever been to, service is horrible and they are all liars. I put down a deposit and it took me over 14 days to get it back. when I called to inquiry ever been to, service is horrible and they are all liars. I put down a deposit and it took me over 14 days to get it back. when I called to inquiry about a refund, the manager told me I couldn't get my deposit back. what nerves. Word of advise! go anywhere else but here. they are the worst I have ever been to. Thank GOD I got a better deal at Koppel Hyundai in Queens, that I do recommend. from a Frustrated consumer !!! More

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GOT A GREAT DEAL FOR A 2023 HYUNDAI SANTE FE, LIBBY WAS VERY HELPFUL AND NO SALES BADGERING, GOT A GREAT FINANCE RATE.. VERY HELPFUL AND NO SALES BADGERING, GOT A GREAT FINANCE RATE.. More

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I had a very bad experience with this dealer. I don't normally write reviews, but I felt compelled to do so. I came in for a test drive, spoke to the salesperson about the options I wanted. I I don't normally write reviews, but I felt compelled to do so. I came in for a test drive, spoke to the salesperson about the options I wanted. I did not need to negotiate on a trade in. I was ready to buy. I sat down after the test drive with my details. The salesperson looked at me and actually quoted me $6000 over sticker price. When I told him I'd be willing to wait for him to order the vehicle even if it took a few months he replied, "We don't do that." I said, "No thanks, then." I went to Curry Hyundai and in a few minutes they agreed to order the car I wanted at msrp. It took about 7-8 weeks for the car to arrive and they were great. Central Avenue Hyundai actually had the nerve to call me back to see if I was still interested. I told them that if they had been straight up with me, they could have made the $1200 that Curry just made from me instead of trying to gauge me for 7k of profit on one vehicle. A word of advice, don't believe some of these dealers when they say that they can't get you a vehicle for anywhere near sticker price. I have never paid msrp for a car before, always less. In this case I understood that I needed to pay sticker price. The dealer made their money and I got my car in an ethical transaction. Take your hard earned dollars elsewhere. More

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My sales person's name was Brian and he was great. He honored all the incentives and knocked down the price of the car I was buying to below the MSRP which is nearly impossible in this market when it com honored all the incentives and knocked down the price of the car I was buying to below the MSRP which is nearly impossible in this market when it comes to sought after SUV models. Finance guy was a little bit of a slick and tried to add all these extra gap insurances and other warranties to my final price but I politely said "no" and he quickly adjusted my price to what it was. Overall, I was very satisfied with this dealership, especially with Brian- my sales guy. More

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