Max Knutson | Page 8

Poor detailing, Max stated via email would take care of exterior defaults. When picking up the vehicle, only partial details were corrected. Per Max "We spent $80 Max stated via email would take care of exterior defaults. When picking up the vehicle, only partial details were corrected. Per Max "We spent $800 on this problem, the others are too expensive to fix, due to location on the creases of the bodywork. " Max's attitude " We didn't have to take care of any of this" Overall detailing very poor. Certified Acura information was not provided. My third Luther Honda purchase, and by far the worst experience. More

by mohlenkamp Verified Customer Verified Customer

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Great Dealership - Both Serivce and Sales Brought my Outback in for a minor recall issue. It was performed quickly by the friendly service staff, and I received the usual customary free car w Brought my Outback in for a minor recall issue. It was performed quickly by the friendly service staff, and I received the usual customary free car wash. While I was there, I said hello to equally friendly members of the sales staff, with whom I have previously dealt, and I also scheduled an appointment for a outstanding electical system issue that Luther Collision & Glass was unable to resolve, when they had performed some body work on the vehicle. Although that section of the WB Subaru service dept was booked into June, Dee Dhanraj was able to squeeze me in for an appointment within a week -- and without any hassle or question about the fact that WB Subaru was being being asked to resolve a problem that really rested with the Luther body shop organization. Dee even offered me shuttle service for that upcoming appointment, so that I would not have to wait, due to the fact that the appointment would likely be lengthy because of probably diagnostics. More

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Subaru Outback purchase When me and my wife showed up to look at the Subaru Outback , it was getting dark, we took a test drive and looked over the car it looked to be almos When me and my wife showed up to look at the Subaru Outback , it was getting dark, we took a test drive and looked over the car it looked to be almost mint, and agreed to buy it, we had them add the protective clear film on the hood, mirrors, and door edges and rustproofing undercoating. Next day, we came to pick it up. When we got the car it looked good, didn’t really look too closely, but then the next day my wife went over the car in the full sun, and noticed that they put clear protective shield over the chip that they didn’t bother to touch up with matching color. They said they couldn’t find the color at the place where they installed the stuff, so they applied clear coat over the chipped paint, instead. (really!?! ) it irritated the heck out of me and my wife that we spent that money on that film to prevent chips only to see that there’s at least 3 small paint chips underneath the film, towards the edge of the hood. It defeats the purpose of getting the protective film. I asked them to fix the issue only to get an “ there’s nothing more we can do about it. “ answer. There were other scratches that we found that we didn’t notice at the initial inspection ( it was kind of dark at the time ). The plus side on this was Max was willing to help touch up the paint in some other areas, and had the engine cover replaced ( it was missing a Subaru logo on it) I really wished for a smooth experience but it was a bit rocky. but I thought that Max seemed to be a decent person to deal with. He was not at all pushy, More

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New MDX Professional, Courteous and Friendly as usual. The White Bear Acura team (Jay and Max) treated us with respect and helped us getting the car we wanted Professional, Courteous and Friendly as usual. The White Bear Acura team (Jay and Max) treated us with respect and helped us getting the car we wanted making the process easy, as they always do at WBA. More

by AcuraMDXbuyer Verified Customer Verified Customer

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Time for a second visitu Max our salesman was friendly and very helpful. Max listened to what are needs were and found the perfect car for us. I am deaf so when Max signed t Max our salesman was friendly and very helpful. Max listened to what are needs were and found the perfect car for us. I am deaf so when Max signed to me it was awesome! We bought my Outback here and now we bought a Crosstrek for Richard . We will definitely buy our next vehicle here. More

by NEWCOMB.JULIE Verified Customer Verified Customer

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Buying my 2015 Ford Focus From my salesman to my finance guy, I had a really great experience. They really made the car buying experience feel comfortable and easy. Thanks! From my salesman to my finance guy, I had a really great experience. They really made the car buying experience feel comfortable and easy. Thanks! More

by GOKEY23 Verified Customer Verified Customer

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Decent Prices, HORRIBLE maintenance staff I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, n I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, not pushy at all. Walked out the dealership that day pretty happy with my purchase. The next day I realized that my heater was blowing lukewarm air on the drivers side of the dash. Little bit of research concluded that there is a common issue with this particular year/model with the heater core clogging up. Not a big deal, scheduled for service the next day. This is where everything goes south. Upon driving in I was met by an service rep who fielded my keys and complaint. I informed him that although I am certainly no mechanic and I know it can be a multitude of different issues that I would recommend they check the heater core, as there is a TSB out on the vehicle. He quickly told me that wasn't possible and dismissed me. Again, I like to let people do their jobs so I didn't disagree. I got a call back couple hours later, telling me it was all fixed and their fix was changing the thermostat. Basically making my car run at a higher temperature hoping that it would hide my issue from my naive eyes rather than fix it. My thermometer readings were virtually the same as before I took it in, so I promptly drove the car right back into the shop. Things get ugly here. The service rep is instantly rude and almost yelling at me why I'm back already and they fixed it and it's blowing hot air so why on earth am I here yada yada yada. Long story short he was incredibly disrespectful and rude. I kindly asked to talk to the mechanic and eventually asked them to put THEIR thermometer in the vents to prove to me it was fixed. After this was performed the mood from their staff changed as they saw the drivers side was 30 degrees cooler. They put it back in for service, this time recognizing that the heater core was indeed the issue so performing a flush was the answer. I wish the story ended here. The flush requires a solvent, which they did not use. So while their flush did improve the condition of the heater core, there was still roughly a 15-20 degree gap between the two sides. At this point I've owned the car for 3 or 4 days and didn't even have it in my possession but for maybe 24 hours. I'm frustrated and don't want to deal with this service department anymore, so I walked in the sales office and asked for the manager. As we know, Luther has a return policy so I was prepared to return the vehicle and be done with this minor issue turned migraine. Manager was understanding and of course trying to save the sale he asked if he could put it through maintenance down at the local Honda Dealer. After the vehicle returned from the Honda dealer, the heater was running to specs. I really don't feel this place deserves anything more than 1 star. I know people make mistakes but to make repetitive mistakes and be disrespectful, people need to be held accountable. I feel the sales staff should have made me feel better about my experience rather than simply FINALLY getting my car fixed. Buy if you may, but PLEASE do not use their service department. I should never have to leave a review this long. More

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Made me feel comfortable Max was great to me from the beginning, and I felt no pressure, and was treated well. I'd recommend Max and White Bear Acura Subaru to anyone looking Max was great to me from the beginning, and I felt no pressure, and was treated well. I'd recommend Max and White Bear Acura Subaru to anyone looking for a new or used car. Pia and Peter also helped guide me thru the process, and are great guys! Thanks everyone! More

by Rob Z Verified Customer Verified Customer

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Friendly Everyone was very friendly. Process was long but expected. Could have had more snack options in waiting area. I found my perfect car. I will definitel Everyone was very friendly. Process was long but expected. Could have had more snack options in waiting area. I found my perfect car. I will definitely recommend. More

by easleyam3 Verified Customer Verified Customer

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Great experience I had a great experience working with Pia and Max at White Bear Acura. They were able to work with my budget and get me into the car I really wanted. I had a great experience working with Pia and Max at White Bear Acura. They were able to work with my budget and get me into the car I really wanted. They even went out of their way to pick me up at home to drive back to the dealership to pick up the vehicle. I would definitely recommend anyone to this dealership! More

by skk Verified Customer Verified Customer

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