Max Knutson

Kevin was responsive to my messages and provided some competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "Y competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "You could possibly take my offer elsewhere and have someone either match it or beat it." While I understand his reasoning, not everyone is in a position to make phone calls—I’m currently recovering from temporary hearing loss, for example. Additionally, I value written communication for something as significant as a car purchase, as verbal agreements can often lead to misunderstandings or changes later on. If he was confident that no one could beat his price, there shouldn't be an issue providing it in writing. Plus, other sales, like Shea Reyes and Jacob Hewson from White Bear, were willing to send their best offers directly via email without any hesitation. Eventually, Kevin did provide his written offer, stating that he could go $500 lower if someone else matched or beat it. I have a friend, Ray, who was also in the market for a car, so I reached out to Kevin to see if he could go $500 lower if we both went to the dealership. Feeling confident in the deal, Ray and I went to the dealership after work, and I brought along another friend to ensure I accurately heard all the information. Ray's girlfriend wanted to join us as well, but she was still in class at the time. When I arrived at the dealership and selected a Crosstrek, the process was initially smooth. However, as I was signing the paperwork, Ray's girlfriend texted him, indicating she needed more time to consider the deal. It was at this point that Kevin stood up and yelled at us, shouting, "Why do you need her approval for your car, and why isn’t she here?" This outburst was rude and unprofessional, and made my ear hurt given my hearing sensitivity. I suggested that we could do as he initially mentioned—send the offer to other dealers to see if they could beat it, then return to him with our decision, or simply proceed with the agreed price that day. If he had room for the $500 discount, the reason shouldn’t be such a sticking point, as it would save us all time and energy. My friends recommended White Bear to me, as they had positive experiences purchasing both used and new cars here. However, I feel my own experience could have been better. While Ray and his girlfriend are still exploring their options, they mentioned they might consider looking elsewhere. Although I can acknowledge that Kevin offered a fair deal, his aggressive tone and emotional reaction made the experience quite uncomfortable. More

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First purchase from White Bear Subaru and I couldn't be happier. Kayde in finance was exceptional! Completely satisfied, definitely recommend! happier. Kayde in finance was exceptional! Completely satisfied, definitely recommend! More

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Max and his team exhausted every possibility to make the deal a possibility. The entire team are exceptional and true pro deal a possibility. The entire team are exceptional and true pro More

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Friendly, knowledgeable, easy to work with. No xx when buying a car. Love the place, second time buying from them. Will send all my friends and family there. Top notch No xx when buying a car. Love the place, second time buying from them. Will send all my friends and family there. Top notch More

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Amazing service. As a first time car buyer/leaser, I was very impressed with the explanations of everyone I interacted with and their patience. As a first time car buyer/leaser, I was very impressed with the explanations of everyone I interacted with and their patience. More

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He was patient and he assured me very kindly which allowed me to get a new vehicle allowed me to get a new vehicle More

by homerwisdom Verified Customer Verified Customer

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My experience at White Bear Subaru was great! I arrived unannounced, just seeking information, and Yvonne and Max helped me out - answering my questions, and helping me to decide and choose the b I arrived unannounced, just seeking information, and Yvonne and Max helped me out - answering my questions, and helping me to decide and choose the best options. I ended up upgrading my vehicle, and driving home with my new vehicle the same day! I didn't feel pressured - I just didn't want to miss out on getting what I wanted! Wonderful customer service! More

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This dealership has very helpful people who got me through a difficulty, who offered me lots of assistance, and who I’m very glad I bought another Subaru from these people. through a difficulty, who offered me lots of assistance, and who I’m very glad I bought another Subaru from these people. More

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Excellent service. The staff is very friendly and it is a no- pressure atmosphere. Highly recommend. The staff is very friendly and it is a no- pressure atmosphere. Highly recommend. More

by DRDCM1959 Verified Customer Verified Customer

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They were very helpful and good communication. I felt well informed. I would recommend this dealership I felt well informed. I would recommend this dealership More

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