Maurice "Mo" McQueen

I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was told the service would take about 3–4 hours, which was reasonable. However, the waiting area was disappointing—the fridge was nearly empty, with only a few cans of Sprite left. It’s a small detail, but considering this is a Mercedes-Benz dealership, I expected better. Since I didn’t want to wait around, I Ubered home after Maurice assured me he’d call when my car was ready. But after four hours with no call, I decided to check in myself. Getting through to the service department was a hassle—no one answered, and my calls kept going to a recorded message. I had to call three times before someone finally picked up. Unfortunately, instead of trying to help, she insisted that only my assigned service advisor could provide an update. Rather than checking herself, she just transferred me to Maurice’s voicemail. At that point, I decided to just head to the dealership in person. My Mercedes app was already showing that the hood had been closed and the maintenance interval had been reset, so I figured the car was done. When I arrived, Maurice immediately recognized me, apologized, and explained how busy he was, showing me the stack of invoices he was handling. I don’t have an issue with Maurice—he was clearly doing his best. But it felt like the service department was either understaffed or just poorly managed. And the way my call was handled was frustrating—instead of helping, the woman I spoke to just passed me off to voicemail. Honestly, I’ve had much better experiences at my Toyota dealership, which is disappointing given the difference in brand expectations. I hope they improve their communication and customer service because each visit seems to be getting worse. More

by K.H Verified Customer Verified Customer

Report | Print

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

Report | Print

It is a good dealership. I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the c I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the car was there over night. More

by MESPINOSA Verified Customer Verified Customer

Report | Print

Buying the GLE 450 was an easy experience. Mitchell Raymer was great to work with and worked hard to make sure I was happy. Another successful purchase from Mercedes Benz of Portland Mitchell Raymer was great to work with and worked hard to make sure I was happy. Another successful purchase from Mercedes Benz of Portland More

by CFJONES Verified Customer Verified Customer

Report | Print

Always courteous. Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doi Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doing work to save time. More

by ANNIE8 Verified Customer Verified Customer

Report | Print

The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More

by WBANEUELOS78 Verified Customer Verified Customer

Report | Print

I had a major issue happen with my car. The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while t The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while to complete. They gave me a loaner car the whole time. Maurice even switched out the electric car for a gas. More

by KM1967CAMARO Verified Customer Verified Customer

Report | Print

Fantastic service advisor (Maurice). Provided excellent service throughout the process. KUDOS to the service T,EAM. Provided excellent service throughout the process. KUDOS to the service T,EAM. More

by NCPASCUA Verified Customer Verified Customer

Report | Print

As always the Mercedes-Benz of Portland service center has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my v has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my vehicle. He provided a video of the inspection performed. I could see the service technician being very thorough servicing my vehicle. In my opinion providing the video was above and beyond. I truly appreciated the video because they gave me direct insight of my vehicle servicing. Very well done Mercedes-Benz of Portland service center! More

by JoeA Verified Customer Verified Customer

Report | Print

I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More

by NOEMAIL_6669421 Verified Customer Verified Customer

Report | Print