Maurice Mitchell Jr

I’m writing to share my recent experience with Antwerpen Hyundai in Catonsville, Nov 7, where I encountered several unprofessional practices that ultimately led to a breach of our agreement. In September Hyundai in Catonsville, Nov 7, where I encountered several unprofessional practices that ultimately led to a breach of our agreement. In September, I visited Antwerpen Hyundai looking to purchase a specific vehicle. Although the car wasn’t in stock, the dealership assured me they could get it and committed to honoring our negotiated terms. I went through the full purchase process, including a credit check, price negotiation, and signing an agreement outlining the price, payments, and terms—even though the vehicle was not physically present. I trusted I’d be notified once the car arrived and that the original terms would be upheld. However, I received no follow-up. When I checked the dealership’s website in November, I found the vehicle was now available. I returned to Antwerpen with my agreement, expecting to complete the purchase at the terms we had agreed on. Unfortunately, management (Maurice) informed me they would no longer honor the agreement. They provided various excuses and implied that my actions somehow showed a lack of commitment to the purchase. After some discussion, they agreed to honor the original terms only if I paid additional fees for a vehicle with the same specifications, though it lacked one optional feature. I reluctantly agreed, expecting the main terms of our original agreement to stay the same. Yet I kept encountering discrepancies, including mismatched prices and VIN numbers, along with unexpected additional fees. Finally, when I moved to the financing stage, the price, monthly payments, and interest rate had changed yet again. This experience has left me feeling that management was trying to subtly inflate the cost beyond our initial agreement. Their approach involved evasive explanations and, at times, efforts to undermine my understanding of the financial terms and the car buying process. While I’m disappointed with management’s conduct (Maurice). I do want to recognize my salesperson, Christopher Davis,for his professionalism and support. He was a positive presence during an otherwise frustrating experience. Overall, I’m deeply dissatisfied with the lack of transparency and professionalism displayed by the management at Antwerpen Hyundai in Catonsville, and I would not recommend purchasing a vehicle from this location without significant improvements in their practices. More

Report | Print

Extremely slow customer service and response time. Called and chatted with the service rep multiple times over a week to get my SUV serviced for a recall notice. Never received a call back to setu Called and chatted with the service rep multiple times over a week to get my SUV serviced for a recall notice. Never received a call back to setup an appointment even after leaving my contact info on their voicemail. After 4 or 5 attempts, I was finally able to make an appointment. When I picked up my SUV, I found a leftover parts box, trash and a plastic cover in my backseat. I'm not sure if this was part of the original broken plastic part or something that should have been installed. More

Report | Print

Everything was so smooth with the team at Antwerpen Hyundai! It took me about 9 months before I pulled the trigger … and everyone was very patient with me while I figured out what I really wanted! J Hyundai! It took me about 9 months before I pulled the trigger … and everyone was very patient with me while I figured out what I really wanted! James Harris was instrumental in getting me in my new Santa Cruz! Weekly texts kept me up to date and made for a great experience! Thanks!!! More

Report | Print

I got what I wanted. Customer service was wonderful. They made my experience a great experience. I would recommend my car salesman Tyrone any day. Customer service was wonderful. They made my experience a great experience. I would recommend my car salesman Tyrone any day. More

by TSM3HEARTS Verified Customer Verified Customer

Report | Print

I'm very happy. Everything was perfect and the service was super professional. I would like to say thank you so much for Tom and Maurice. God bless you guys. I Everything was perfect and the service was super professional. I would like to say thank you so much for Tom and Maurice. God bless you guys. I will always recommend you to everyone More

by ROBERTACAMPOSMG Verified Customer Verified Customer

Report | Print

The service was absolutely outstanding from start to finish ! The professionalism exhibited by Mr.Mitchell and Mr.Daniels was unmatched. Mr.Daniels was very informative and knowledgeable of all that Hyu finish ! The professionalism exhibited by Mr.Mitchell and Mr.Daniels was unmatched. Mr.Daniels was very informative and knowledgeable of all that Hyundai has to offer, with the help of Mr.Mitchell my process was quick and painless. I left the dealership feeling extremely grateful and happy with my purchase.I was given direct contacts and assurance that I would be assisted if anything should come up in the future. I am ecstatic about my new 2023 Hyundai. Thank you Antwerpen Hyundai! More

by ashboone1027 Verified Customer Verified Customer

Report | Print

The service was absolutely outstanding from start to finish! The professionalism exhibited. by Mr.Mitchell and Mr.Daniels was unmatched.Mr.Daniels was very informative and knowledgeable of all that Hyu finish! The professionalism exhibited. by Mr.Mitchell and Mr.Daniels was unmatched.Mr.Daniels was very informative and knowledgeable of all that Hyundai has to offer, with the help of Mr.Mitchell my process was quick and painless. I left the dealership feeling extremely grateful and happy with my purchase.I was given direct contacts and assurance that I would be assisted if anything should come up I’m the future. I am ecstatic about my new 2023 Hyundai. Thank you Antwerpen Hyundai! More

by ashboone1027 Verified Customer Verified Customer

Report | Print

Not coming back to this dealership ever again. I was not pleased at all with management I was not pleased at all with management More

by JBRENT Verified Customer Verified Customer

Report | Print

Superior customer service from start to finish! !! Greatful for the teams help … Jovan,Melissa, Roland and Maurice thanks a million!!! !! Greatful for the teams help … Jovan,Melissa, Roland and Maurice thanks a million!!! More

by sharonbutler51 Verified Customer Verified Customer

Report | Print

The customer service was excellent I would like to thank him once again!!! I appreciate all of his help with My purchase..Big shout out Maurice the general manager on his prompt help Last but not least all him once again!!! I appreciate all of his help with My purchase..Big shout out Maurice the general manager on his prompt help Last but not least all of the help from on Jovan on all of the back and forth text and calls to help Me as well… Melissa on going above and beyond to help Me in anyway possible.. You all rock I can never thank you all enough… More

by sharonbutler51 Verified Customer Verified Customer

Report | Print