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Matthew Wirth
Matthew Wirth at Niello Volkswagen
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Matthew Wirth

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
139 Reviews
4.9

139 Reviews

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139 Reviews of Matthew Wirth

February 21, 2025

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Employee Rating

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brandon Lamb, Travis Cole, Brent Cooper, Steve Timmel

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Feb 21, 2025

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

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matt explained everything so i understood everything that was happening and kept me updated. i appreciated the good customer service. More

by DEE.DEWEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

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Feb 21, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and the team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 17, 2025

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Todd Olmstead is the bomb! Matt Wirth is totally awesome! You need more like them! More

by SWISSGS
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Recommend Dealer
Yes
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Feb 17, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Todd and Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 08, 2025

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Easy process. Matt was professional and kept me informed during the service. Happy with the experience overall. More

by GARRETT.LENOIR
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Recommend Dealer
Yes
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Feb 09, 2025

Niello Volkswagen responded

Hi Garrett: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 06, 2025

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Had rear brakes replaced only 3 yr old car 11000 miles warranty applied 1 year ago? More

by Gfhoos60
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Service Time
Service Communication
Recommend Dealer
No
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Feb 09, 2025

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

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The service was great. It was done in a timely manner. Technician was a very helpful person, and I appreciate the service More

by STIMMEL0
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Recommend Dealer
Yes
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Jan 26, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 22, 2025

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So accommodating and helpful! This is where I purchased my first car and will always recommend people! More

by EMILYBRUSTMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tevin

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Jan 22, 2025

Niello Volkswagen responded

Emily, We are pleased to hear Matthew and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 17, 2025

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We had a Great Experience. Friendly and knowledgeable staff. Easy process from start to finish. Couldn’t be more happy with our car. More

by LUKE.SCHAFER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann, Scott Russo

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Jan 17, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team, Luke. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. More

by lscottbrown10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brandon Lamb

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Jan 16, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb, Travis Cole, Brent Cooper

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Jan 17, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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