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Matthew Wirth
Matthew Wirth at Niello Volkswagen
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Matthew Wirth

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
132 Reviews
4.9

132 Reviews

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132 Reviews of Matthew Wirth

January 17, 2025

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Employee Rating

We had a Great Experience. Friendly and knowledgeable staff. Easy process from start to finish. Couldn’t be more happy with our car. More

by LUKE.SCHAFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann, Scott Russo

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Jan 17, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team, Luke. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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Employee Rating

I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. More

by lscottbrown10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brandon Lamb

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Jan 16, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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Employee Rating

They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb, Travis Cole, Brent Cooper

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Jan 17, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 13, 2025

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Employee Rating

It was my day off, service was very good! !!!! Lift to & from, I can’t complain, my car was in service maybe 2 hours at most. 👍🏽 More

by MANNKD80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 10, 2025

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Employee Rating

They couldn’t fixed my atlas problem. The airbag sign is still on at dashboard More

by k.rahmani009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 13, 2025

Niello Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

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Employee Rating

Matt was responsive to all my questions and comments and proactive in bringing me any necessary documents. My only disappointment/surprise is that Niello did not clean the car as the dealer for my other More

by CHRISTIAN.FARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volkswagen responded

Thank you, Christian, for your review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

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Employee Rating

There was always great communication. He helped resolved the issue in the best possible way. More

by TWEETY_LUV_05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 27, 2024

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Employee Rating

Niello made the process very easy. I have not had any problems with my 2015 Golf SportWagen TDI SEL. This was just the 40,000-mile transmission service. More

by ROBERTLEIGHTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2024

Niello Volkswagen responded

It has been a pleasure serving you, Robert. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 11, 2024

Dealership Rating
Employee Rating

The dealership was very clean. Everyone was kind and helpful. The service was done quickly and I was extremely satisfied. More

by vacaadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

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Dec 11, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 07, 2024

Dealership Rating
Employee Rating

My service advisor, Matthew Wirth is very friendly and kind to me as usual. Fast response to my call, email and texts. For sure, will be back my services. More

by 430i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matthew here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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