Matthew Riley

Great Customer Service from Matt Riley! Great Communication skills and knowledgeable! Great service and support Great Communication skills and knowledgeable! Great service and support More

by OperezS Verified Customer Verified Customer

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Matt was very kind and helpful and kept me up on what was going and an approximate time frame. I wasn’t sure who the other person was on the survey. I just miss not getting a car wash after before Findlay going and an approximate time frame. I wasn’t sure who the other person was on the survey. I just miss not getting a car wash after before Findlay took over. More

by anutnetrempe Verified Customer Verified Customer

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Courteous, knowledgeable staff. Courtesy shuttle service is a plus. Video of work performed on vehicle is innovative. Courtesy shuttle service is a plus. Video of work performed on vehicle is innovative. More

by JWATTERLOND Verified Customer Verified Customer

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I brought my vehicle in to the Nissan dealer to get an oil change. The brakes are squeaking, and there was noises coming from the engine Matt one of the service guys at Nissan gave me a quote for the work oil change. The brakes are squeaking, and there was noises coming from the engine Matt one of the service guys at Nissan gave me a quote for the work that needed to be done to fix everything I paid $1500 Plus came to pick my vehicle the oil change was done. The brakes were still squeaking, and the engine was still making the noise before I pulled off. I asked Matt to come and check the vehicle because on top of the work that had not been done. The car fob did not work in the driver side door would not open. Matt look at the paperwork to see what was actually done to the vehicle and told me that he didn’t realize that there were two motor mounts instead of one. I told him that there is no way that the work was completed and you did not hear the sound that was still omitting from the engine so now he gives me a quote of over 800 bucks to fix the problem that existed before I paid 1500. I went to speak to Nathan Finley over at the Mercury dealer. He gave me a number to speak to the service manager unfortunately that guy did not work there anymore. I feel taking advantage of. I am a disabled veteran on a limited budget and I totally feel taking advantage of at this point. My car is still making the sound brakes and engine. More

by FUNNYCHUNNY Verified Customer Verified Customer

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Maintnance was done in a timely matter and was updated on the work that was done the work that was done More

by ASPPEARSON Verified Customer Verified Customer

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I purchased my vehicle in June 2021 and have all maintenance completed at this location. Service advisors are top notch. maintenance completed at this location. Service advisors are top notch. More

by RUSSELLWHITMORE Verified Customer Verified Customer

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Excellent service. On time very professional they care about the customer reliable it’s like your part of the family On time very professional they care about the customer reliable it’s like your part of the family More

by JDAXPANG4776 Verified Customer Verified Customer

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He eas courteous and very informative. He was polite and very personable. All questions answered He was polite and very personable. All questions answered More

by Gwen Verified Customer Verified Customer

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Everyone is so nice and very helpful in your needs they also keep me posted on the work being done also keep me posted on the work being done More

by Selfishself1990 Verified Customer Verified Customer

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Great experience! Helpful, fast, and friendly. The Findley Team really helped my visit go smoothly. Everybody was so courteous and professional. Helpful, fast, and friendly. The Findley Team really helped my visit go smoothly. Everybody was so courteous and professional. More

by CARESSA353 Verified Customer Verified Customer

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