Matthew Paparazzo

Genesis of Englewood powered by Benzel-Busch responded

I'm truly sorry to hear about your dissatisfaction with your recent experience. Your feedback is essential, and I apologize for any disappointment caused by the level of service you received. Ensuring our customers receive luxury service is a top priority for us, and I regret that we fell short of meeting your expectations in this instance. We take your feedback seriously and will use it to address any areas of improvement within our team. While I'm relieved to hear that you love your car, I understand that exceptional service is equally important. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to me directly. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience with us. Your feedback is crucial, and I apologize for the frustration caused by the delay in resolving the issue with your front grill. We always aim to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short in your case. I appreciate you bringing this matter to our attention and for taking the initiative to escalate it to our head service manager. We take your concerns seriously and will use them to improve our processes to prevent similar situations from occurring in the future. If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Neil provided you with amazing service and that you had a seamless and simple experience at our dealership. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Jeff and Matt provided you with professional and helpful service. Ensuring our customers have a positive and seamless experience is our priority, and we're glad to hear that Jeff and Matt made everything easy for you. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that your visit to Genesis of Englewood was a pleasant one and that Jeff and Matthew provided you with helpful and professional service. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a totally professional service event and that Chris from our service team provided you with excellent assistance. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Tamara made your experience easy and comfortable. Providing excellent service and ensuring our customers feel at ease throughout their visit is what we strive for, and we're delighted that Tamara exceeded your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that our team provided you with professional and kind service and addressed all your questions and concerns about leasing a new car. Ensuring our customers feel informed and supported throughout the leasing process is our priority, and we're glad we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you loved your entire experience at the dealership and that everyone you encountered was great. Providing exceptional service to our customers is our top priority, and we're delighted that we could make your car-buying process as smooth and enjoyable as possible. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that Neil and Matthew provided you with exceptional service and made the car-buying process smooth and enjoyable for you. Warm regards, Michael Hill mhill@benzelbusch.com