Matthew Morris

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback and for trusting us with your Jeep purchase. We're glad to hear that your experience with our salesperson and finance team was positive, but I’m truly sorry to learn about the frustration you’ve had with our service department. We aim to provide clear communication and timely updates, and it’s disappointing to hear we fell short of that standard in your case. I understand how important it is to have your vehicle ready when promised, and I sincerely apologize for the lack of follow-up and the delay you're experiencing, especially during the holiday season. Please know that we value your time and business, not only during the purchase process but throughout your ownership experience. I’ll personally follow up with our service team to get more information on your vehicle’s status and ensure you receive an update as soon as possible. Thank you again for your patience, and we will do everything we can to make this right.