Matthew Meyer

We are a very long time Customer of Lexus of Wayzata. Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received fro Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received from the former ownership. Staff turnover, decreased service staff plus a serious failure of follow thru on communications to the customer is nowhere near the level that a Lexus customer expects and deserves. On a scale of 1 (unacceptable) to 10 (best) this new dealership gets a 4. Which well below passing. Many promises made, even by the new GM, are promises not kept. Very disappointing! We really like all the RX 300 thru RX 350s we have purchased. Some of the failures are inexcusable and the GM agreed. Then our last visit a few days ago another failed interaction lead by the failure to communicate. This is not Lexus quality service. Disappointed. I hope they fix the problems and soon because we have liked and enjoyed our Lexus vehicles. I have relayed this to management several times this year. Promises made and not kept. More

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A simply phenomenal experience. Lexus of Wayzata treated us like family and put us in our beautiful new car, a 2025 ES 300H. Impossible to overstate how highly we recommend our sale Lexus of Wayzata treated us like family and put us in our beautiful new car, a 2025 ES 300H. Impossible to overstate how highly we recommend our salesman, Helton, who we’ve purchased our cars through exclusively for 6+ years. We were also extremely well treated by our finance specialist, Becky. More

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Outstanding care for us. Listens to us patiently and answered all of our many questions. Ignacio delivered. Great team! Listens to us patiently and answered all of our many questions. Ignacio delivered. Great team! More

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Appreciated the great service! Vehicle was ready when promised and the service department did a great job communicating with me. Vehicle was ready when promised and the service department did a great job communicating with me. More

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I recently purchased a vehicle from Helton Cerqueria at Lexus of Wayzata. I can honestly say it was one of the best car-buying experiences I have had. Helton was prompt to respond by my initial inquiry an Lexus of Wayzata. I can honestly say it was one of the best car-buying experiences I have had. Helton was prompt to respond by my initial inquiry and agreed to meet me at the dealership for a test drive, despite it being his day off. Throughout the entire process, Helton was professional, attentive, respectful and a pleasure to work with! He offered valuable input and was quick to engage other resources as needed (finance, sales manager) to help us navigate through the process. He showed an interest in making a connection with us (even with my 14-year-old son) and I would buy another car from him without hesitation. The dealership was clean, professional and overall, provided great service. More

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