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Matthew Melino
Matthew Melino at Vision Hyundai Henrietta Rochester

Matthew Melino | Page 17

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

4.6
408 Reviews
4.6

408 Reviews

Write a Review

Dealership Experience

7 yrs, 3 mos

Languages Spoken

English English

408 Reviews of Matthew Melino

October 07, 2025

Dealership Rating
Employee Rating

It was great. Everyone was so nice and helpful. I love my car. Thank you More

by KimSzczepaniak
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Melino, Angela Rivera, Eric Finnefrock , Joe Foster, John Nagle, Randy Pfeifer

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Oct 07, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 03, 2025

Dealership Rating
Employee Rating

Was rude to my wife, didn’t find a solution to complete inspection (which took me 5 mins to afterwards). Lobby smelled, car was left dirty, cables pulled out of the dash, oil status not reset, no sticker p More

by andreworitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 03, 2025

Vision Hyundai Henrietta Rochester responded

Andrew. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Oct 03, 2025

andreworitter responded

Vision leadership called same day to apologize, is coming to get my car Monday, clean it, service it and leave me a loaner. Appreciate the response!

October 03, 2025

Dealership Rating
Employee Rating

Not in the shape that it is now. it has been 6 months and still not finished. By xmas? More

by lilyh45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Alexandra S.

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Oct 03, 2025

Vision Hyundai Henrietta Rochester responded

"Lilyh45" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 29, 2025

Dealership Rating
Employee Rating

This was my first visit to Vision service as this my first Hyundai. The construction was bothersome but the staff and service was very good! More

by pcallag22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

Print
Sep 30, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 29, 2025

Dealership Rating
Employee Rating

Staff is always friendly, informs me of recommended maintenance and helps me prioritize when funds are short More

by MLW54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Tylor Barnhart

Print
Sep 30, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 25, 2025

Dealership Rating
Employee Rating

Matthew Melino did a great job with communicating and addressing my concerns i would highly recommend More

by JMANV1370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 25, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 25, 2025

Dealership Rating
Employee Rating

Tylor, Matt, Brandon, and Luis are awesome in service! Quick fast and efficient service. Technician Nate is awesome and communicative throughout the whole process! More

by viktoriaguy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Melino, Mike J., Quoc H. , Joe Foster, Alexandra S., Tylor, Nate, Luis, Brandon

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Sep 25, 2025

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 24, 2025

Dealership Rating
Employee Rating

Got me in quickly to get my brakes fixed. Kind of expensive but good work. More

by BRYCEFEGLEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermey, Tylor, Brandon.

Print
Sep 25, 2025

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 20, 2025

Dealership Rating
Employee Rating

Matt Melino is very knowledgeable. I appreciate how he told me about a recall that I didn't know about, and went on to fix it then and there for me. Great customer service that keeps m More

by kaylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 23, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 17, 2025

Dealership Rating
Employee Rating

Not sure how I got the appointment, it was just sort of emailed to me, but that's awesome! I showed up, had my work done, and got out of there. Fast, efficient, friendly, clean. Very happy to choose Vis More

by ANDY@GIACALONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 18, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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