My car was done quickly.
I did get an email that said I missed my appointment so that's a little confusing?
I did get an email that said I missed my appointment so that's a little confusing?
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by CAPTAINMIKEFARRELL
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to provide us with this feedback.
Vision in Henrietta was the best car buying experience
I've had. I was able to find a car online, have it available to test drive when I arrived from working out of town on Friday afternoon. I loved it as
I've had. I was able to find a car online, have it available to test drive when I arrived from working out of town on Friday afternoon. I loved it as soon as I drove it. We started the paperwork right on the spot. I was done there in a very short time. The next day, I was able to finalize the transaction and was driving my new truck by 11:30 that day. They handled everything perfectly, and the truck was perfect when I left. If only for 15 minutes as I drove through typical Rochester weather to my next destination.
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by ANDYCATALINA
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Dec 17, 2025 -
Vision Hyundai Henrietta Rochester responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
They always have a great service, and quick response when
is needed. The team is very helpful and friendly
is needed. The team is very helpful and friendly
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by amartinezsandoval2017
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Vision Hyundai Henrietta Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Overall experience was good.
When I went in last week for recall, they had to order parts, and they said they would text me when the parts are in. I did not get a text or messa
When I went in last week for recall, they had to order parts, and they said they would text me when the parts are in. I did not get a text or message a week later, so I called to check and the parts were in. I set up the appointment and everything was good after that.
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by ARCANE
Verified Customer
Verified Customer
Dec 16, 2025 -
Vision Hyundai Henrietta Rochester responded
We appreciate your feedback and are eager to better your return experience.
Top notch!
Video of the service? INCREDIBLE! From beginning to end, excellent service! Thank you!
Video of the service? INCREDIBLE! From beginning to end, excellent service! Thank you!
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by June4
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Dec 09, 2025 -
Vision Hyundai Henrietta Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Not happy with what happened when I was picking up the
loaner. The loaner was covered in snow ! The whole vehicle, couldn't see out any of the windows! Covered the windows which were also frozen. Then aft
loaner. The loaner was covered in snow ! The whole vehicle, couldn't see out any of the windows! Covered the windows which were also frozen. Then after I cleaned it off started driving it home ,the first light was red so I stopped, the Sorento I thought had died. I was in a panic 2 blocks from the dealership, I took a chance and pushed on the gas pedal and it started. Turning it in I then find out its made to do that. Would have been nice for someone to tell me about it. Fixed my truck looks great ! Thank you
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by ZOEY2427
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Chevier, Alexandra S.
Dec 04, 2025 -
Vision Hyundai Henrietta Rochester responded
Zoey. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Great service, quick turn around time,, nice new shop
talked to Viktoria, great saleslady, thank you
talked to Viktoria, great saleslady, thank you
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by phil.mcmahon
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier, Alexandra S.
Nov 28, 2025 -
Vision Hyundai Henrietta Rochester responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
He was nice and friendly.
He knows how to communicate with me because I’m Deaf, which I appreciated.
He knows how to communicate with me because I’m Deaf, which I appreciated.
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by sfranconorris
Verified Customer
Verified Customer
Nov 25, 2025 -
Vision Hyundai Henrietta Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Great experience.
They communicated well with me helped me custom order my tires kept me in the loop with how long they'd be and when they were in. Made me appointment
They communicated well with me helped me custom order my tires kept me in the loop with how long they'd be and when they were in. Made me appointment right away when they arrived because i wanted to get them on before it starts snowing!
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by Taylorbliven93
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Nov 25, 2025 -
Vision Hyundai Henrietta Rochester responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
They were very reasonable and willing to answer my
question. They helped me out and decided what to do with my car
question. They helped me out and decided what to do with my car
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by glennjjohnson9116
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Nov 25, 2025 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!