Matthew Martinez
Matthew Martinez at Metro Ford of OKC
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Matthew Martinez

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.6
18 Reviews
4.6

18 Reviews

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18 Reviews of Matthew Martinez

October 30, 2024

Dealership Rating
Employee Rating

Requested follow up but did not receive any. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. More

by DR_SANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Metro Ford of OKC responded

Thank you for your feedback, Dr. Sanders. We sincerely apologize for the lack of follow-up and any confusion with our communication. Your experience is important to us, and we’d like to resolve the issue with your service. Please reach out to us directly so we can address your concerns.

October 27, 2024

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Employee Rating

The staff were professional very knowledgeable, and courteous.they gave me Very good service, thanks sincerely Elvira Cornish. More

by JOECORNISH9911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Metro Ford of OKC responded

Thank you, Joe! We’re glad to hear that our staff provided you with professional and courteous service. Your kind words are greatly appreciated!

August 06, 2024

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Always friendly and courteous and get my car out in a timely manner. They usually come and give me an update on what’s going on More

by R. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2024

Metro Ford of OKC responded

Thank you, R. Brown! We’re glad you appreciate our friendly service and timely updates. It’s important to us to keep you informed and ensure your car is ready when you need it.

August 04, 2024

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Employee Rating

It was great the customer Service was excellent, my sales person Linda was Superb and walked me through all the process and made sure I was taken care off, as so did Mr. Robert he went above and beyond my ex More

by SNUFFYSAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2024

Metro Ford of OKC responded

Thank you for the fantastic feedback! We're thrilled to hear Linda and Mr. Robert provided superb service and went above and beyond. We appreciate your kind words and look forward to assisting you again!

June 18, 2024

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He was awesome! Very professional, extremely knowledgeable and had an intense willingness to help out with anything and everything along the process! More

by Cadenedwards789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Scott Parrish, Vincent Willis , Matt Murphy

Jun 18, 2024

Metro Ford of OKC responded

Thank you, Cadenedwards789! We're thrilled to hear that your experience was awesome with our team member. We appreciate your kind words and are here to help with anything you need.

March 31, 2024

Dealership Rating
Employee Rating

I had an appointment and arrived on time, but as told it would be 1.5 hours because there were two others ahead of me. I would have scheduled a different day if I’d known they were triple booked. More

by Andrea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Denise Anderson, Vincent Gates

May 03, 2024

Metro Ford of OKC responded

Thank you for bringing this to our attention, Andrea44. We apologize for any inconvenience caused by the unexpected wait time. Your feedback is valuable to us, and we'll use it to improve our scheduling processes in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

March 21, 2024

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Employee Rating

I was able to use some of my points for my service and I was treated as if I was a cash customer. Everyone was very courteous and helpful. More

by BOBSHELTON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Murphy

Mar 22, 2024

Metro Ford of OKC responded

Thank you for sharing your experience, BOBSHELTON11! We're glad to hear you were able to use your points and still received excellent service. Providing courteous and helpful assistance is what we strive for with every customer. We appreciate your feedback!

March 11, 2024

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Employee Rating

Justin is always polite even when I have a million questions. Thank you for all your hard work. More

by aknapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Anderson, Justin Payne, Marko Stilger , Matt Murphy

Mar 12, 2024

Metro Ford of OKC responded

Hi aknapp, We're thrilled to hear about your positive experience with Justin! Politeness and patience are key, and we're glad he could provide excellent service even with a million questions. If you have any more inquiries, don't hesitate to ask. Thanks for your feedback!

December 28, 2023

Dealership Rating
Employee Rating

Matthew was very polite and professional in his interactions with me on this service call. In fact, he connected to my iphone and offered me to contact him at any time that I might have any questi More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2023

Metro Ford of OKC responded

Thank you for sharing your positive experience! We're delighted to hear that Matthew provided you with polite and professional service. It's wonderful to know that everything went perfectly. Matthew and the entire Metro Ford of OKC team appreciate your kind words. Feel free to reach out anytime if you have questions or requests.

September 19, 2023

Dealership Rating
Employee Rating

My experience with Metro Ford has been awesome so far. From buying a new truck to getting service on my old truck everyone has been awesome to work with. More

by dee8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aissam Arsalane , Michael Wilkerson

Sep 19, 2023

Metro Ford of OKC responded

We're delighted to hear that your experience with Metro Ford has been awesome, Dee8! Our team is here to provide the best service every step of the way. If you ever need assistance or have questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.

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