Matthew Maillet

Communication could be better. I picked up my vehicle, the gas was on reserve, eventually they agreed to fill it. The running boards were not working when I picked it up, they wer I picked up my vehicle, the gas was on reserve, eventually they agreed to fill it. The running boards were not working when I picked it up, they were fine when I dropped it off. They reset them and then the SOS warning light turned on. They said it should turn off after driving. It never did. No one has returned my call. More

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Matthew was helpful, knowledgeable and extremely professional during check in. Only service experience I’ve ever had where the service advisor didn’t try to sell me something I didn’t need or want. professional during check in. Only service experience I’ve ever had where the service advisor didn’t try to sell me something I didn’t need or want. Very transparent and smooth experience. More

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Great commication and updated info. Knows the buisness and confident with customers questions and pricing Knows the buisness and confident with customers questions and pricing More

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Professional staff is efficient and accommodating. Facility is clean and comfortable. And I appreciated the car wash Facility is clean and comfortable. And I appreciated the car wash More

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The dealership is clean and nice. The staff is super nice . Just wish the waiting area was bigger The staff is super nice . Just wish the waiting area was bigger More

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Every item was taken care of on the work order. Matt was great to work with and made all the small problems go away. Matt was great to work with and made all the small problems go away. More

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The appointment process was a breeze, the facility very attractive and everyone in there greets you with courtesy. attractive and everyone in there greets you with courtesy. More

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Bobby in parts and Matthew and service were terrific. Excellent job timely completed. Very impressed with the dealership. Excellent job timely completed. Very impressed with the dealership. More

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Great experience but only gave 4 stars because I didn’t get a call when my car was ready, only an email. get a call when my car was ready, only an email. More

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My experience could not have been worse. Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt bl Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt blamed the technician. Now without Bobby Wendler in the service dept, and Herb Chambers oversight, the service dept is devoid of knowledge and integrity. Stacia noticed I had been left waiting for 3.5 one day and still had to come back the next day. Stacia sincerely inquired if she could assist in any way. If I ever come back again, it will only be because of Stacia. Of note, when I came in the second day, Matt had already spoken to Craig, the service manager. From Craig's glowering glare I ascertained it would be Sisyphean to try to talk to him. Craig was well aware of the issues and dishonesty yet it apparently was fine with him. Who in their right mind would use a vehicle service department they no longer trust? After 15 years of exclusively Land Rover Sudbury patronage, I am done. More

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