Matthew Gonsalves
Matthew Gonsalves at Lou Bachrodt Chevrolet Coconut Creek
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Matthew Gonsalves

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 North State Road 7
Coconut Creek, FL 33073

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3.3
227 Reviews

Languages Spoken

English English

3.3

227 Reviews

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227 Reviews of Matthew Gonsalves

April 15, 2025

Dealership Rating
Employee Rating

very fast and easy ,I drove from Miami to do services there .only thing needed is a better carwash . More

by GLIMA7171
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.

April 13, 2025

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We've been taking our cars to Bachrodt for many, many years and no matter what the problem we come in with, we always leave knowing that it's been correctly diagnosed and repaired. Matt has been our serv More

by debbie.hughes
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Recommend Dealer
Yes
Apr 15, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for choosing Lou Bachrodt Chevrolet as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

April 06, 2025

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I have submitted a review already, dealer said we will call you immediately, still waiting for your call. More

by RIVERALEIDA25
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Recommend Dealer
No
Apr 11, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Apr 11, 2025

RIVERALEIDA25 responded

That’s exactly what you told me on my previous survey, that someone will call me shortly, as I said, I am still waiting. Really disappointed with the service center. Hoping you do the right thing.

March 22, 2025

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I took my car 3 times there and they did not fix the problem, extremely disappointed, I'm getting my attorney involved because this is a new truck and is defective More

by LUISMRV91
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Recommend Dealer
No

Other Employees Tagged: Brandon Schoppert

March 22, 2025

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Best service advisor that I have ever delt with! ! I’ve been to BMW…Lexus and he is the best! More

by Umcanes34
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Recommend Dealer
Yes
Mar 27, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 22, 2025

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Employee Rating

Best service advisor that I have ever delt with! ! I’ve been to BMW…Lexus and he is the best! More

by Umcanes34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

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I would give zero stars if I could. I keep getting emails asking for a review of my visit on 11/26/24, but the funny thing is that I was not even in the dealership that day. I have had More

by melissa
Service Price Transparency
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Service Communication
Recommend Dealer
No
Dec 05, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Dec 05, 2024

melissa responded

Honestly, this has been going on since I bought the car in 2018. Back in 2021 I had a problem with the sunroof and also needed some basic maintenance. Communication between the service department and me was non existent. In order to get things resolved, I had to work through the service manager, who only stepped in after I left a poor review online. Now, I have had continuous problems with the sunroof as well as the tire sensor, driver side window motor, and intermittently the side sensor. I brought my car in probably close to a year ago to have these issues fixed. The sensors were fixed but the sunroof part was on back order. Over the last year I made multiple attempts to contact the service department about the whereabouts of the sunroof part (which has been an issue since the car was 3 years old), but I received zero response from anyone at Chevy. Being that I only have about 13k miles left on my warranty, I came to the dealership with the car, requesting that my sensors were looked at again (they only worked briefly) and that the sunroof was addressed again. I asked to be placed with a different service advisor but was passed off to the same person because he "knew my case". I was going out of town and left my car there for about 4 days. When I came back in town, zero work was done on my car and I was told all parts were on back order. I was also told that I was out of warranty. Apparently Chevy no longer sells my warranty (which is still valid), but nobody wants to take the time to look in the computer for what I purchased. That was the beginning of November. Surprise surprise- nobody called to follow up and phone calls were not returned again. Not until I wrote this review has the service advisor called me and by some miracle my sunroof part is ready. Chevy has had time and time again to make this right and has dropped the ball every single time. I'm dropping my car off today to at least get the sunroof fixed and now have to pay for a rental car because I still have to take care of my responsibilities without a car. I will have to do that a second time when the rest of my parts are "ready".

June 03, 2024

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My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one More

by P-money97
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Recommend Dealer
No

Other Employees Tagged: Edward Mendez

Jun 07, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Dear P-money97, We deeply regret to hear about your experience at Lou Bachrodt Chevrolet and sincerely apologize for the inconvenience and distress caused during your visit in 2022. We take such matters very seriously and appreciate you bringing this to our attention. We are committed to providing exceptional service to all our customers, and it is clear that we fell short in this instance. Your feedback highlights significant concerns that we need to address to ensure such incidents do not occur in the future. We are currently investigating the events you described and will take appropriate action based on our findings. Please contact me directly at mharbinson@loubachrodt.com so we can discuss your experience in more detail and work towards a resolution. We value your business and would like the opportunity to restore your trust in our dealership. Thank you for your patience and understanding as we address these issues. Sincerely, Matt Harbinson General Sales Manager Lou Bachrodt Chevrolet mharbinson@loubachrodt.com

May 06, 2024

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Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob More

by stephanieburke20
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Recommend Dealer
No

Other Employees Tagged: Shawn Biskup, Sam Mercado

May 09, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Sales Manager Jason Levy at jlevy@loubachrodt.com, 954-247-3000 ext. 5018 so we can work towards a resolution.

March 06, 2024

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I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U More

by Crystal Reyes
Service Price Transparency
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Recommend Dealer
No
Mar 13, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

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