Matthew Flagg

I’ve had to take my leased Jeep into this dealer many times, typically every 6 months to get it looked at. There is always a long service time with no loaner vehicle and on top of it, I have to pay for t times, typically every 6 months to get it looked at. There is always a long service time with no loaner vehicle and on top of it, I have to pay for the diagnostic of the check engine light. I understand things go wrong, but there isn’t one ounce of empathy out of these people. There is nothing we get in return for having to give up driving our vehicle. We also have a baby and have to constantly switch out strollers, car seats, etc. we’ve had to take off work to drop off the car. We never get even anything but a smug face and “it’ll be two days””no loaners available” and “that’ll be $180.” Matt Flagg manager showed no signs of any professionalism or care towards us. He said “it’s your vehicle” and that’s it. DO NOT LEASE OR BUY HYBRIB JEEP. JEEP DOESNT CARE AND THE LOCAL DEALER obviously doesn’t care about customer loyalty. Complete a*^+hole. More

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All of the staff members were friendly and helpful! It was a great car buying experience! It was a great car buying experience! More

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Lou, Tyson and Lee were great! My third automobile bought from Myrtle Beach Chrysler Jeep! My third automobile bought from Myrtle Beach Chrysler Jeep! More

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Jeep had a recall on the tailgate but should have taken it to another dealership. it to another dealership. More

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My Sales Rep Hilton Smith greeted me. A true professional with excellent with customer service skills. Hilton never rushed me just totally worked on pricing. The end result was a win-win A true professional with excellent with customer service skills. Hilton never rushed me just totally worked on pricing. The end result was a win-win for Jeep dealership and myself. I would also like to mention that Zack McKeown the GSM, was great too. As this was my 2nd Jeep from this dealership, I could not have been more happy knowing that I will been here again in the future buying a third Jeep Grand Cherokee from Hilton. More

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Everyone was very Professional;;From Sales—Closing-Finance-::Totally, This was absolutely the most Professionalism of any Dealership that I’ve ever experienced;;I’ve bought many automob Sales—Closing-Finance-::Totally, This was absolutely the most Professionalism of any Dealership that I’ve ever experienced;;I’ve bought many automobiles in my lifetime ..This Dealership was Terrific;;I truly recommend anyone to please come and You will definitely be very Grateful;;;Myrtle Beach ‘Chysler-Dodge-‘Jeep’ really has a Great, Enjoyable Operational Experience In Motion,,You, definitely will Save some Money,, More

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I bought a used car from this dealership. It was delivered to me up to that point everything was great. There are issues with the car never received my papers yet and it's been almost 3 weeks It was delivered to me up to that point everything was great. There are issues with the car never received my papers yet and it's been almost 3 weeks now. And there is still old oil stickers and car wash stickers in my window from the previous owner. More

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Your service department is second to everyone. I came in there with a ac problem to have serviced and as request and was told that the said part would be in from NC next morning 4/7 and would have I came in there with a ac problem to have serviced and as request and was told that the said part would be in from NC next morning 4/7 and would have car repaired by mid day. When I called the next morning 4/7 around 1100 am the service rep said part was ordered from Charleston SC and would not be in and that the car would not be repaired until Mon 4/10. Your service department dropped the ball to call customer to explain the issue. If I had not followed up on my own recognaince I would have driven 50 minutes only to be pissed off with no service and not having any communications from the service department or dealership. Not to mention that your service prices are double and triple the cost at local certified mechanic shops. I'm not a happy customer and I expected better from your dealership. More

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I recently purchased a preowned vehicle from Jeremy Ratley at Myrtle Beach Jeep. From the minute I spoke with Jeremy he listened to what I was needing and looking for. He immediately said he knew the Ratley at Myrtle Beach Jeep. From the minute I spoke with Jeremy he listened to what I was needing and looking for. He immediately said he knew the vehicle that would fit my needs and budget. This was a tad older, but low mileage As-Is vehicle, but we did agree to place on the We Owe a few items that we both thought were a minor/quick/easy fix that they would take care of after purchase. They immediately set an appointment with me, put me in something to drive and attempted the repairs. A day later they called and I returned to get my vehicle. However, only half the issue was fixed. They asked me to bring it back the next day and I did and again they attempted to fix but no good. So promptly they made another appointment and tried again – this time a very expensive fix. Unfortunately, this too failed to correct the issue. By now I knew they had spent way more time and money attempting to fix the issue than they had planned or that a reasonable business plan would allow. After a productive meeting they agreed to take the vehicle to the manufactures dealer to have them diagnose the issue and I agreed that if they would pay for the diagnosis, I would take care of the fix. We made another appointment and they again put me in a vehicle to drive while they took care of taking the truck to the dealer. This last appointment took much longer than I expected, but when they called and said they had it back, they had already paid for and fixed the truck. This was another not so cheap fix and was above and beyond my expectations. I know dealers get a lot of flack sometimes for not taking care of issues or customers. But my experience with sales, service and upper management was superior and the entire dealership went above and beyond to make the sale right! I want to thank the entire dealership, but especially Jeremy in sales – AWESOME! Lee the Sales Mgr, Tyler in F&I, Jim and Matt in Service, the mechanic Craig and the GM Ryan. If you’re looking for a vehicle and don’t at least stop here and tell Jeremy what your looking for, then you’ve done yourself a big disfavor. My next vehicle purchase will definitely start at Myrtle Beach Jeep and yours should too! More

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Myrtle Beach Chrysler was the best experience I have ever had when buying a car. Jermey went above and beyond for my spouse and I. I had traded in my car for a beautiful 3 row Jeep for my family and I. I was had when buying a car. Jermey went above and beyond for my spouse and I. I had traded in my car for a beautiful 3 row Jeep for my family and I. I was treated with the upmost respect and care. Number 1 dealership on the east coast! Always ask for Jeremy!!!!! More

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