Matthew Constant

The manger basically laughed in my face when I returned a second time for a problem they never fixed..I explained to him that Jesus an employee did not write down a concern of mine he stated one thing at a second time for a problem they never fixed..I explained to him that Jesus an employee did not write down a concern of mine he stated one thing at a time ..so it was never fixed so now I am stuck with a 2024 with multiple problems and a warranty that expired because they didn't fix it when I brought it to they attention..he said he will not compensate my existing problem because his employee said I need er talk to him or told him but its records of me calling in dispatch for my issues..so Hector decided to join let's embarrass the costumer so they sent me away with a smile from them and a problem for me...because the problem still here its a humming sound coming from the engine radio compartment sounds like the wheels going to come off at 41mph or 51 mph..I kinda figured it out and explained to Matt the supervisor in he said congratulations hes matt he used me as a joke everyone that heard laughed he sent me away twice with the same problem..not professional at all..he also stated ask gmc to pay for it its not they problem if I want another speaker to pay for it but I brought it to Jesus attention before warranty was up called Jesus multiple time regarding this and he agreed to bring it in than act like he never dealt with me..this is unbelievable and not professional on any level..the supervisor Matt was the biggest unprofessional person I have met..Jesus basically never look at me or told them he talked to me..they need retraining and more automotive tech with experience to i identify problems in not give the customer back they cars without figuring out the problem this will be my 5time to a chevy dealer for the same problem..smh shame on chase Chevrolet.. More

by Strechdawg Verified Customer Verified Customer

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Excellent service with professional employees. Knowledgeable expertise in diagnosis of vehicle. Courteous crew that respects your vehicle. Knowledgeable expertise in diagnosis of vehicle. Courteous crew that respects your vehicle. More

by jet10er_racing Verified Customer Verified Customer

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I love Chase Chevrolet, but post covid their quality control has diminished. Recently I brought my 3500 dually in for an oil change/tire rotation. I was advised that I was due for a transmission fluid c control has diminished. Recently I brought my 3500 dually in for an oil change/tire rotation. I was advised that I was due for a transmission fluid change, but that would take an additional 2-3 hours. Nearly six hours later my truck is handed back to me with the TPMS system not working (working prior to arrival though) and told hopefully after driving some it would come back. Nope, a 6 hour drive later and unable to return to Chase, 5 of my 6 sensors came alive. I stopped by my local Les Schwab to replace the bad sensor, or at least I thought. Nope as it turns out the sensor was destroyed when the tech at Chase removed my tires for rotation. On a positive note I reached out to Matt Constant to rectify the situation and he assured me that he would fix the issue and make it right with me. This is why I always come back to Chase Chevrolet, they stand behind their work, however this is the second time something has had to have been made right with a tire rotation on my truck, on the quick lube side, on top of the nearly 6 hour wait. More

by dwayne.cohn Verified Customer Verified Customer

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Abel Garcia gives 100% every time I call and have a problem with my vehicles , I have always appreciated his extra effort problem with my vehicles , I have always appreciated his extra effort More

by rebelcpo Verified Customer Verified Customer

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Paul, Matt, Jesus and everyone at Chase are amazing. We have been buying from Chase for 25+ years and they will always be our Chevy go to. We have been buying from Chase for 25+ years and they will always be our Chevy go to. More

by JKERBY90 Verified Customer Verified Customer

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Bought many vehicles from Chase Chevrolet over the years always get a good dealfrom them always get a good dealfrom them More

by JAYMALLOY2 Verified Customer Verified Customer

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I have over 30 years of experience with chase Chevrolet buying and servicing my trucks, Mat always takes care of me when I need service work done. Darren, buying and servicing my trucks, Mat always takes care of me when I need service work done. Darren, More

by D_OVERTON27 Verified Customer Verified Customer

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Prompt, efficient, knowledgeable, courteous, genuine concern, friendly, reasonably priced, clean facility. Will definitely come back for service. concern, friendly, reasonably priced, clean facility. Will definitely come back for service. More

by Karenrosson Verified Customer Verified Customer

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No communication at all! Had to bring vehicle back multiple times still not fixed no consideration for the customer. Had to bring vehicle back multiple times still not fixed no consideration for the customer. More

by Roxy2o9 Verified Customer Verified Customer

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Happy with the job done but pricey! The car is like new again. Also got set of new tires. The car is like new again. Also got set of new tires. More

by MULLERRAN Verified Customer Verified Customer

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