Matthew Buettner

Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he w He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he was patient with me as I made a decision. Highly recommend! More

by VINCE.DECKER Verified Customer Verified Customer

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I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly. The staff was helpful and friendly. More

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Excellent customer service. Very happy Very happy Very happy Very happy Vary happy Very happy Very happy Very happy Very happy Very happy Vary happy Very happy More

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May be great if you are using their financing, however when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up a time for purchase. Everything was great until they couldn't make money off of my financing. To be sure it wasn't an oversight as they claimed I had a friend inquire about the car about an hour after being told it was sold. He was in fact contacted by someone from the dealer and told it was available. I repeatedly texted the salesperson with my concern and was ignored until offering to share my concerns in person. Mind you I had been in contact with them all week regarding the vehicle after driving on Saturday and arranged to complete the purchase on Friday once my previous car was sold. I will certainly never be back and will share my experience with as many people as i can More

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Great service. Patient, kind, and efficient. Took good care of us. Worked as a team Patient, kind, and efficient. Took good care of us. Worked as a team More

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The level of service at Russ Darrow was first class and they keep their commitments they keep their commitments More

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Everyone that we came into contact with was helpful and friendly even those that we didn't start working with. At other dealerships, sales reps won't talk to you unless they are your designated person. Lo friendly even those that we didn't start working with. At other dealerships, sales reps won't talk to you unless they are your designated person. Love the team effort at Russ Darrow. More

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Matt and Danny were great to work with. They listened to our needs and met our expectations our needs and met our expectations More

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My wife and I cannot say enough praise, and appreciation about Darrow Toyota West Bend. Our experience at the dealership was nothing but fantastic. Everyone we met, and worked with made our visit a pleasure about Darrow Toyota West Bend. Our experience at the dealership was nothing but fantastic. Everyone we met, and worked with made our visit a pleasure. Especially our salesman Ryan, manager Danny, and finance manager Matt. We are grateful for their help and expertise from arrival, to leaving with our new vehicle. Many thanks to you all. More

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Russ Darrow Toyota West Bend has been servicing my Toyota since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have there professional service department fix or if simple enough to fix myself. More

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