Matthew Buettner

Matt and the rest of the Russ Darrow team were great to work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definit work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definitely purchase from them again. More

by NKHANTKE Verified Customer Verified Customer

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Chris G. was our tech. Great personality, excellent knowledge of our vehicle make & model. Made recommendations for future tasks based on his observations. was our tech. Great personality, excellent knowledge of our vehicle make & model. Made recommendations for future tasks based on his observations. Made us feel very comfortable with his work completed as requested. Looking forward to having Chris complete needed repairs as they come up in the future. More

by Scott Verified Customer Verified Customer

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Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he w He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he was patient with me as I made a decision. Highly recommend! More

by VINCE.DECKER Verified Customer Verified Customer

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I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly. The staff was helpful and friendly. More

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Excellent customer service. Very happy Very happy Very happy Very happy Vary happy Very happy Very happy Very happy Very happy Very happy Vary happy Very happy More

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May be great if you are using their financing, however when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up a time for purchase. Everything was great until they couldn't make money off of my financing. To be sure it wasn't an oversight as they claimed I had a friend inquire about the car about an hour after being told it was sold. He was in fact contacted by someone from the dealer and told it was available. I repeatedly texted the salesperson with my concern and was ignored until offering to share my concerns in person. Mind you I had been in contact with them all week regarding the vehicle after driving on Saturday and arranged to complete the purchase on Friday once my previous car was sold. I will certainly never be back and will share my experience with as many people as i can More

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Great service. Patient, kind, and efficient. Took good care of us. Worked as a team Patient, kind, and efficient. Took good care of us. Worked as a team More

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The level of service at Russ Darrow was first class and they keep their commitments they keep their commitments More

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Everyone that we came into contact with was helpful and friendly even those that we didn't start working with. At other dealerships, sales reps won't talk to you unless they are your designated person. Lo friendly even those that we didn't start working with. At other dealerships, sales reps won't talk to you unless they are your designated person. Love the team effort at Russ Darrow. More

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Matt and Danny were great to work with. They listened to our needs and met our expectations our needs and met our expectations More

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