Matthew Berry

Easy to make service appointment; was able to change appointment time easily by phone. Service adviser was professional, attentive, courteous. Waited approximately 2 hours for diagnostic of an electroni appointment time easily by phone. Service adviser was professional, attentive, courteous. Waited approximately 2 hours for diagnostic of an electronics issue. Infotainment system (radio/climate control/GPS) screen would continuously shut down and reboot. Similar to what may happen to a computer after a defective software update. It was explained to me that technician was unable to determine the cause and advised me to replace the entire radio unit. I did not ask how diagnostics was performed or whether the technician had tech support from Infiniti corporate The quote was $7k+ (over seven thousand US dollars) for a new radio/GPS unit. Not sure if this was standard pricing from Infiniti (corporate) or it's dealer's own quote. After paying for only the charge of diagnostics, I took the car home. I'll be taking my car to an independent car radio repair shop for this repair Service = superb. Price of repair = outrageously unreasonable More

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Great experience. Everyone seemed to know what they were doing and taking about and were straight forward and honest with me Everyone seemed to know what they were doing and taking about and were straight forward and honest with me More

by KELLENRALPH Verified Customer Verified Customer

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Excellent overall experience and loved the new dealership location. I'll definitely be back very soon .... location. I'll definitely be back very soon .... More

by DREBRAZIL79 Verified Customer Verified Customer

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Definitely was a people friendly and very helpful around the Building. Will recommend my infinite friends!! the Building. Will recommend my infinite friends!! More

by warrenprs Verified Customer Verified Customer

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Everyone I had contact with was very friendly. My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! More

by TYSHALLEY Verified Customer Verified Customer

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I appreciate the fast service, after speaking with Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. More

by Andresfeliciano Verified Customer Verified Customer

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I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More

by JEMSTE89 Verified Customer Verified Customer

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I appreciate the deal received for my car. Me and the new owner love it and will recommend Infinity of Roseville to anyone. Me and the new owner love it and will recommend Infinity of Roseville to anyone. More

by Andresfeliciano Verified Customer Verified Customer

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Mathew was very kind and the technician was very thorough with his inspection of my car. My car is working much better than before I came in. They were very efficient with their work. with his inspection of my car. My car is working much better than before I came in. They were very efficient with their work. More

by TORY.STEELE11 Verified Customer Verified Customer

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Kind and knowledgeable people. Always helpful and on time. Finding new ways to improve their service Always helpful and on time. Finding new ways to improve their service More

by Marcas90 Verified Customer Verified Customer

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