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Matthew Berry
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27 Reviews
27 Reviews
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27 Reviews of Matthew Berry
December 21, 2024
Complained of driver's side mirror glasss vibration at freeway speed & Infiniti Roseville claims Infiniti believes this vibration is "normal." Passenger side doesn't vibrate. Side mirrors on previous 4 In freeway speed & Infiniti Roseville claims Infiniti believes this vibration is "normal." Passenger side doesn't vibrate. Side mirrors on previous 4 Infiniti autos didn't vibrate. Unhappy with this answer. Previous dealership in Elk Grove, CA was prepared to replace the mirror under warranty, but unfortunately closed business before it was accomplished. More
by Michele
Verified Customer
December 20, 2024
At my last appointment I made the next appointment. Upon arriving in December I discovered from Matthew that I didn’t have an appointment. Matthew was kind enough to not turn me away. My car was servic Upon arriving in December I discovered from Matthew that I didn’t have an appointment. Matthew was kind enough to not turn me away. My car was serviced and I was able to get on with my day. More
by VAD102958
December 14, 2024
Always excellent service . Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA More
by KERRY1919
Other Employees Tagged: Charles Bermudez, Dan Chastain, Jairo Gutierrez, Sam Cruz, Michael Jeffries, Alyssa Ussery, David Spiller, Micah Caplan
December 03, 2024
Michael Jeffries and Matthew took very good care of me and my car after a mishap on my car parts not being ready for my scheduled repair appointment. I am pleased with the great customer service and profe and my car after a mishap on my car parts not being ready for my scheduled repair appointment. I am pleased with the great customer service and professionalism from these 2 gentlemen. Thank you More
by gabria
Other Employees Tagged: Michael Jeffries
November 23, 2024
All went well for service My understanding with the full service contract we purchased, there would be a courtesy vehicle available, There was not. Other than that, all good full service contract we purchased, there would be a courtesy vehicle available, There was not. Other than that, all good More
by Sidgordon23
November 15, 2024
El servicio estaba muy bueno y rápido . Lavaron el carro y cambiaron el aceite gracias Jairo Lavaron el carro y cambiaron el aceite gracias Jairo More
by Martha
Other Employees Tagged: Jairo Gutierrez
November 14, 2024
I am always pleased with Matthew every time I come in. He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the s He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the service department itself I was very upset. I made an appt so I could hopefully be in and out and be able to have time to run other errands before having to pick up my kids. I got a basic oil change. This took 2.5 hours!!!! My car sat in the bay for the first hour before anyone even came to get it. The wait time when I came in was 1.5 hours which already seemed long, so they went way over. I definitely won’t be planning to come back for while if this is how long is expected for a basic service. More
by ASHLEYLACH27
Other Employees Tagged: Alyssa Ussery
