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Matthew Berry
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47 Reviews
47 Reviews
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47 Reviews of Matthew Berry
April 07, 2025
Everyone I had contact with was very friendly. My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! More
by TYSHALLEY
Verified CustomerOther Employees Tagged: Alyssa Ussery
March 31, 2025
I appreciate the fast service, after speaking with Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. More
by Andresfeliciano
March 30, 2025
I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More
by JEMSTE89
Other Employees Tagged: Micah Caplan
March 17, 2025
I appreciate the deal received for my car. Me and the new owner love it and will recommend Infinity of Roseville to anyone. Me and the new owner love it and will recommend Infinity of Roseville to anyone. More
by Andresfeliciano
Other Employees Tagged: Esther Shamouel , Matthew, Terri, Nikita
March 14, 2025
Mathew was very kind and the technician was very thorough with his inspection of my car. My car is working much better than before I came in. They were very efficient with their work. with his inspection of my car. My car is working much better than before I came in. They were very efficient with their work. More
by TORY.STEELE11
March 13, 2025
Hello, I brought my car in on Saturday, March 8th, for some recalls that it had. They told me that they could address two of the recalls, but that the third one wouldn't be covered under warranty because some recalls that it had. They told me that they could address two of the recalls, but that the third one wouldn't be covered under warranty because my car is a salvage vehicle. I agreed for them to proceed with the two recalls. However, I was later contacted and informed that the check engine light had turned on. They then explained the cost to fix it, but I declined, as the price was too high. Now, I don't understand why, after picking up my car, the check engine light is still on. I would like to speak with a manager to resolve this issue and have my car returned to the condition it was in before I brought it in – without the check engine light on. Please contact me at 408-401-2284. I look forward to your prompt response. Juan Carlos Sanchez de Tagle More
by JCSSDT
March 13, 2025
Kind and knowledgeable people. Always helpful and on time. Finding new ways to improve their service Always helpful and on time. Finding new ways to improve their service More
by Marcas90
Other Employees Tagged: Jairo Gutierrez
March 01, 2025
I had an 8am appointment, but my car wasn’t serviced until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it wa until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it was first come first serve. I pointed out that I had an appointment, and Matthew informed said that didn’t matter. Clearly, there is a misunderstanding of what an”appointment” is at this service center. Otherwise, everything else was handled perfectly and I was satisfied with the result, but won’t likely return due to the “appointment” policy. More
by ERIKBOYME
Other Employees Tagged: Alyssa Ussery
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