Matthew Berry

INFINITI Roseville responded

Vincent, Thank you for the 5-star review! We are glad to hear your service was quick and efficient! We understand your frustration with the survey requirements, and we’ll take your comments into consideration. We appreciate your time and value your input. If you ever have any other suggestions or concerns, feel free to reach out directly. We hope to continue providing excellent service in the future!

INFINITI Roseville responded

Martha, ¡Gracias por la reseña de 5 estrellas! ¡Estamos muy contentos de que hayas tenido una experiencia de servicio maravillosa con nosotros! ¡Esperamos verte la próxima vez!

INFINITI Roseville responded

Ashley, Thank you for taking the time to share your experience and for recognizing Matthew's dedication to his customers. We're thrilled to hear he's made such a positive impact on your visits. However, I’m truly sorry for the extended wait time you experienced during your recent service. We understand how valuable your time is, and we apologize we didn't meet your expectations. Please know that we're actively working on improving our service efficiency to ensure quicker turnaround times. Your feedback is essential to helping us make these improvements. If there’s anything we can do to address your concerns directly, please don’t hesitate to reach out to our Service Manager, Michael Jeffries. We’d love the opportunity to restore your confidence in our service. He can be reached at (916)770-8400

INFINITI Roseville responded

Sony, Thank you for the kind words! We are so glad you had a wonderful experience with our service advisors! We look forward to the next time we can assist you!

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Matthew! He really is amazing! We appreciate your business and wish you many happy miles ahead!

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing experience with Micah! We appreciate the kind words and look forward to assisting you again in the future!

INFINITI Roseville responded

Thank you for sharing your experience! We're thrilled to hear that our team at Roseville INFINITI was able to provide exceptional service! . Ensuring you have a positive and seamless experience is always our goal. We appreciate your patience and look forward to assisting you again in the future!

INFINITI Roseville responded

Thank you for your feedback. I apologize for the confusion and frustration caused by the onsite construction during your visit. Our goal is to provide a smooth and welcoming experience, and I’m sorry we fell short this time. Your experience is important to us, and I’m here to help if you need any further assistance or have additional feedback. Sincerely, Marco Buscaglia Executive Manager 916-216-8386

INFINITI Roseville responded

Thank you for your feedback, and we’re so glad to hear that you always have a positive experience with our staff! We also understand your frustration with the construction and the limited loaner or drop-off options during your visit. The construction is temporary, but we are working to minimize its impact, and we’re actively reviewing our loaner vehicle and drop-off policies to ensure that they meet your needs. Thank you again for sharing your thoughts. We look forward to making your next visit even better, and we appreciate your continued trust in us!

INFINITI Roseville responded

Thank you so much for your positive feedback! We’re thrilled to hear that you were pleased with the service overall, and we truly appreciate your kind words. We apologize for the confusion regarding the courtesy vehicle. We strive to provide clear communication about the terms of the courtesy vehicle availability, and we will certainly review our policies and ensure that they are better communicated moving forward to avoid situations like this. We appreciate you bringing this to our attention and are grateful for your understanding. If you have any other concerns or if there’s anything we can do to enhance your next experience, please don’t hesitate to reach out to ur Service Manager, Michael Jeffries at (916) 770-8400