Matteo Mastri

My sales person, Matteo Mastri, was polite and got back to me promptly to initiate the sale but, when I drove 4 hours from Indiana to get my vehicle, he was very rude. My brand new Traverse had over 300 m to me promptly to initiate the sale but, when I drove 4 hours from Indiana to get my vehicle, he was very rude. My brand new Traverse had over 300 miles on it and a scratch in the paint which led me to believe it had been driven by someone at the dealership. When I pointed it out to Matteo, instead of offering to fix it, he told me I "didn't have to take it" in a very abrupt way, even knowing that I had traveled that far and had financing for the vehicle. He did not make any attempt to fix it until I expressed my frustration and the manager overheard. The manager sent him to their shop to try to buff it out and, when it did not work, he did offer to have it fixed and I could send him the appraisal. But, after looking into it at a local dealer, I will have to get the entire rear panel repainted and my fear is it will not match perfectly. So, I now have a new very expensive vehicle with a scratch in the paint. Matteo did not follow up with me to find out if I was able to get it fixed after I returned home, management did not either. I will not return to C. Wimberley for another vehicle due to the way I was treated and the lack of customer service. More

by lkeeling Verified Customer Verified Customer

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For the most part my interaction with the staff has been great. i could not ask to be treated any better with the sales staff and the service department other than the service writter. He could take lessons great. i could not ask to be treated any better with the sales staff and the service department other than the service writter. He could take lessons from the rest of the associates. but the dealership overall deserves a 5 star More

by KCRAIGCOLOMA Verified Customer Verified Customer

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I have a beautiful car. Everyone I talked with was very nice. They found me the exact car that I wanted. Everyone I talked with was very nice. They found me the exact car that I wanted. More

by DEBRA_K_KAZMIERZAK Verified Customer Verified Customer

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Everyone was very professional and helpful. Sales reps were all very nice. Financing was easy. Sales reps were all very nice. Financing was easy. More

by icey333-sim65zr Verified Customer Verified Customer

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I have great confidence in Wimberley's service department. Service needs are handled very quickly and efficiently. department. Service needs are handled very quickly and efficiently. More

by g_sleepy Verified Customer Verified Customer

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Our experience was wonderful. ....no pressure, everything was smooth and no problems....thank you, thanks to Matt, he was great also....we paid cash so no financing... ....no pressure, everything was smooth and no problems....thank you, thanks to Matt, he was great also....we paid cash so no financing... More

by Jacki Verified Customer Verified Customer

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Best dealership I have ever purchased from! Recently my daughter was complaining that only cold air was coming out of the rear vents, and after some troubleshooting we reached out to the deale Recently my daughter was complaining that only cold air was coming out of the rear vents, and after some troubleshooting we reached out to the dealer service department for an assessment. Their workers were courteous and knowledgeable, and maintained communication throughout the process of identifying the issue, and ordering parts. They even did all the work of confirming it was covered under warranty, making the entire transaction smooth and painless. Highly recommend C. Wimberley Chevrolet Buick GMC for anyone looking for a new vehicle and exceptional service. More

by sshinabarger55 Verified Customer Verified Customer

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I was able to verify both rear wheels had play, saw the old links off and the new links on. Verified no play on both rear wheels after links were replaced. Mechanic was able to adjust headlights one inch old links off and the new links on. Verified no play on both rear wheels after links were replaced. Mechanic was able to adjust headlights one inch higher. Makes a difference for night driving. More

by hioshakikkd Verified Customer Verified Customer

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I knew what I wanted and the sales staff worked hard to show me what I was asking for. The only thing I didn’t get was the color I wanted. show me what I was asking for. The only thing I didn’t get was the color I wanted. More

by af30dp24 Verified Customer Verified Customer

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What a awesome place I needed help with getting a car and they helped me they helped me More

by Chrissy Poole Verified Customer Verified Customer

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