Matt Weir

This was my experience with this particular store. I had a cam phaser issue in July which they replaced no problem ( or so I thought. ) Then in November of the same yr. I had to have a new transmiss I had a cam phaser issue in July which they replaced no problem ( or so I thought. ) Then in November of the same yr. I had to have a new transmission installed. Which took 6 weeks to complete. When I got my truck back it had an exhaust leak, the transfer case has a leak now plus on further inspection I also have a oil leak which is coming from the passenger side valve cover and you could tell that it was a fresh leak also the plastic cover for the motor was broken, and they put a factory skid plate under the transmission which they zip tied it on. When I told them about the various issues they came and got my truck to supposedly fix the issues. After 2weeks of them having it. I called to get an update and they said there waiting on parts after another 4 week's they left a voicemail saying my truck was done. Then when I asked about the issues they said that my truck is an older truck and I should expect issues from them disturbing things on my truck. Mind you it only has 156000 on now and it's been took care of. I tried to get a hold of the service manager. No answer so I left a voicemail. After a week I called the regional manager and the next day the service manager called. He sent me a new motor cover and some UV dye to put in the motor to find the leak but it's obvious on where it is and my truck had no leaks before it went there. So if this is what they consider professional work or customer service then I don't need any part of it More

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I took my 2023 Platinum F-150 in for service, they got my truck in quickly finished the requested service in short order. truck in quickly finished the requested service in short order. More

by MJAMES853 Verified Customer Verified Customer

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Wasn’t sitting around to long got me in and out pretty quickly and had me on the road to my event In a perfect time ways very informative and knowledgeable about what was going on! quickly and had me on the road to my event In a perfect time ways very informative and knowledgeable about what was going on! More

by Hunter Verified Customer Verified Customer

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They have always taken good care of my truck and I, even with a difficult warranty company that I have. I appreciate Matt's help and he is always friendly. with a difficult warranty company that I have. I appreciate Matt's help and he is always friendly. More

by KMBSOLO Verified Customer Verified Customer

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quick, polite, and timely, i'm done, no more to say today and yesterday and tomorrow and yesterday and tomorrow More

by DKADKISSON018 Verified Customer Verified Customer

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It took over 2 hours to get an oil change and then had to wait 30 minutes for the bill. wait 30 minutes for the bill. More

by TAL1969 Verified Customer Verified Customer

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Service was thorough and complete. Office staff were friendly and explained ever. Very pleased over all Office staff were friendly and explained ever. Very pleased over all More

by TAJOHANNS Verified Customer Verified Customer

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Matt kept me informed while I was waiting. I will never go anywhere else for service I will never go anywhere else for service More

by TROYPATT99 Verified Customer Verified Customer

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Service crew are very good and always are treated well . If something is not right they let you know. If something is not right they let you know. More

by TUCKERFARMS Verified Customer Verified Customer

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awesome everyone was very friendly and exceptionally helpful offered to take me home and bring my car to me when it was done which they did helpful offered to take me home and bring my car to me when it was done which they did More

by NORATODD Verified Customer Verified Customer

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