Matt Tarala

I'm trying to determine if I should pull my cylinder heads to replace the valve lifters on my 5.7 since it has 100k miles on it. Matt was a great help. heads to replace the valve lifters on my 5.7 since it has 100k miles on it. Matt was a great help. More

by terry.zak Verified Customer Verified Customer

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Went above and beyond to make sure everything went right with salesperson birthday ( the night I picked up and I was there till midnight ) everyone was great and I highly recommend all of them , Hew was sal with salesperson birthday ( the night I picked up and I was there till midnight ) everyone was great and I highly recommend all of them , Hew was sales and deserves a happy birthday and thank you , Ben was great in finance ( I have a medical issue and they had to do a little extra to communicate , and they did again thank you More

by Christopher Blanchard Verified Customer Verified Customer

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Thank you Paul and team for the great experience. Very professional team and great attention to details. Very professional team and great attention to details. More

by nadimalek Verified Customer Verified Customer

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They did a great job. Very fast and professional. Will continue to bring my vehicles here. Very fast and professional. Will continue to bring my vehicles here. More

by kscott1749 Verified Customer Verified Customer

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We always come back for the service department even though the sales department is lacking. though the sales department is lacking. More

by timgillis1969 Verified Customer Verified Customer

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Excellent work and excellent service. Thank You. Excellent work and excellent service. Thank You. Thank you Thank You. Excellent work and excellent service. Thank You. Thank you More

by stitmoc Verified Customer Verified Customer

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Very Professional went out of his way to keep me informed as to what was going on with my service as to what was going on with my service More

by rfenchel Verified Customer Verified Customer

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Excellent service, communication and the rental car process while work was completed was great too. Jeep looks great. process while work was completed was great too. Jeep looks great. More

by cbedardfl Verified Customer Verified Customer

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Excellent service. Very attentive! My service was explicitly explained to me. I was helped in a short amount of time. Very attentive! My service was explicitly explained to me. I was helped in a short amount of time. More

by kahs695 Verified Customer Verified Customer

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Had a few issues arise while jeep was serviced for its first check up. Jeep came in for an oil change and a recall was noted on computer. Recall took longer than expected and I was not updated during the first check up. Jeep came in for an oil change and a recall was noted on computer. Recall took longer than expected and I was not updated during the 3.5 hours there. I had asked to make sure windshield washer fluid was full and that the notice on my dash would not keep saying to add washer fluid and take in for an oil change. When completed, almost 4 hours, I asked if washer fluid was filled and that notice was removed from dash because I did not want to get a mile down the road and it starts pinging about washer fluid and oil change. I was guaranteed that all was taken care of. I paid, I left, and 1 mile down the road I had a notice for washer fluid and oil change come up. Quite upset, I turned around and went back. Told the service writer that nothing was done that I had asked about, there was no washer fluid and the notices came back up, I had to wonder what else was not taken care o while I sat in the waiting room for 4 hours. Then while waiting for the service person to fill the washer fluid, I noticed grease, not oil or dirt, but grease down the side of my Jeep and in the door jam. I had just had it washed. Another person grabbed a towel and cleaned the grease off and then reset the dash info. I was not happy, I had always received great service at Atlantic Jeep, this was my first time with the new ownership, Hanania. I left after receiving several apologies. I got home and went to change clothes and seen grease down the backside of my white capris. This was not a good day at all. I had black neoprene seat covers on my front seats and did not notice the black grease when I got in at the dealership. Thank goodness for Oxyclean and seatcovers, otherwise my new front seat would have had black grease on it. The next day the dealership called to check up and make sure I had a good experience the day before. Apparently, no one said anything to anyone in customer service about my experience. I let the person know what had happened and she immediately jumped on the mission of making sure I was taken care of. I asked for a free oil change for next visit but was unable to receive an oil change. Instead, the manager allowed a full interior exterior detail whenever I wish to bring my Jeep back in. I hope that my experience brought some education into customer service within the service area, not where the service writers are, but out in the garage. If the technician does not do their job it is unfair that the writers get the brunt of complaints. I will be returning, I believe in 2nd chances. Thank you. More

by jane.dulisse Verified Customer Verified Customer

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