Matt Shone

!!READ REVIEWS!! Save your money. This place is full of scammers. Sebastian Lopez and Jay the little guy in the suit that closes the sales for the other sales people are fake people and lie to your face. T scammers. Sebastian Lopez and Jay the little guy in the suit that closes the sales for the other sales people are fake people and lie to your face. They took advantage of my 65yo mother buying a vehicle that was said to been through inspection and was not. The car had been in a accident and they lied saying it wasnt when she asked and it took the accountant to tell her that the vehicle had been in a crash prior to be being sold. She had already paid for the car when they told her. She drove it home after buying it and when on the freeway the car started to shake violently when pressing the break. She lives 2hrs from the dealership so she called to see why it was doing that. I had to drive her 2hrs because she was scared of driving the car she had bought less than a week ago. Sebastian Lopez didn't even talk to us because he knows he lied and is fake person. They have us wait 9hrs to fix the problem. After the first 4 hours Jay the little suit guy say OK the car is all good now both front rotors are good to go. So I take it around the block to test drive and it does the exact same thing when breaking. So I take it back and tell them it's still doing the same and he says yeah it's probably the back rotors too. They never test drove it before handing it back to us. So now we had to wait another 5hrs for the back rotors to get fixed. Finally after the wait we get the car back and it's fixed something that should have taken only 2 to 3 hours. I also Sebastian Lopez for the service receipt and was denied because he didn't have an "RO#" just making up xx. So I had to call 3 times to get it over email because he would say "oh yeah we sent it already". They kept hanging up on me after calling and asking for the service receipt something that is needed for the vehicle service history. Also Matt Shone the general manager is fake and protects this behavior from his employees i emaild him 3x about this issue and never got a response from him. Goes to show how these people are. SAVE YOUR TIME AND MONEY. More

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Great services , great explanation, great deal, highly recommend dealership around in south San Francisco. Definitely will visit again. recommend dealership around in south San Francisco. Definitely will visit again. More

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Customer service is lacking once you purchase a vehicle. Sent numerous messages & issue was not resolved until I messaged the general manager. Sent numerous messages & issue was not resolved until I messaged the general manager. More

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After making a poor review for Serramonte Ford last week. Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review. As I stated before I have made dozens and dozens of phone calls to Serramonte Ford while going through cancer. I was trying to figure out how they can release a car off the lot that was in such a dangerous condition. After Matt Shone replied to my review, once again I immediately Reach Out. Multiple emails, multiple phone calls, I leave a personal voice message for him at Serramonte Ford. No return phone call no response to the email. I find it so pathetic that after multiple and multiple attempts to get a hold of someone to help me out. Matt has the audacity to respond to the review. And then once again ghost the customer like they always do. I was sent off the lot with the car that didn't even have a working horn. Pretty sure that's illegal considering that's a basic part of the safety check. The car is taking in water filling up the passenger floor in the front and back, and I discovered a major section missing on the passenger floor with multiple wires exposed as well as fuse box exposed. The wires Sizzle after the car has been running and heat is turned on. I am so disappointed in the service at Serramonte Ford. I really hope upper management takes a good look at the people representing them. More

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I have bought cars from this dealership for years and they always professional and gives excellent customer service, Sales and Service! I’ve been recommending this dealership to my friends and families. they always professional and gives excellent customer service, Sales and Service! I’ve been recommending this dealership to my friends and families. Keep up the good work! More

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Everyone was super friendly and helpful. It was a pleasure doing business with Anthony and the whole team. Thank you very much. It was a pleasure doing business with Anthony and the whole team. Thank you very much. More

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Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was mag Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent……. More

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