Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Matt Sensel
Matt Sensel at Joseph Buick GMC
Refer Me

Matt Sensel

General Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

Contact Me
4.7
29 Reviews

Dealership Experience

1 yr, 1 mo

Industry Experience

30 yrs, 11 mos

Languages Spoken

English English

4.7

29 Reviews

Write a Review

29 Reviews of Matt Sensel

January 02, 2025

Dealership Rating
Employee Rating

The service department is one of the best! I choose Joseph's not just for their sales department, but, more importantly, for their Service Department. I have been getting my cars serviced at More

by ENARDINI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Jan 02, 2025

Joseph Buick GMC responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 26, 2024

Dealership Rating
Employee Rating

Always professional. Friendly staff. Always on time when I make my appointment. I love it when someone greets me with a smile. More

by steinrieded
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 29, 2024

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 29, 2024

Dealership Rating
Employee Rating

Went to Joseph Buick my check engine light came on; I have warranty I didn't have to use it because of some kind of recall, Thank You Buick. More

by RCAMP1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 01, 2024

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 09, 2024

Dealership Rating
Employee Rating

Had a very good experience att service center . Very friendly staff and prompt service. Would recommend this dealership to others. More

by GABBY33162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Nov 11, 2024

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 07, 2024

Dealership Rating
Employee Rating

Always have a good experience when going to the dealership, Joseph Buick, Great people good service More

by CTWWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Miss Vera lady that works in the office and Mr. Bettis

Report | Print
Nov 11, 2024

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 01, 2024

Dealership Rating
Employee Rating

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought More

by GABBIEB895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Ryan the salesmen was great and Mr. Tommy in service was amazing.

Report | Print
Nov 07, 2024

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 31, 2024

Dealership Rating
Employee Rating

I think the service department is failing. Past few times I have been still have the same issue when I leave. More

by tomv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Nov 03, 2024

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 29, 2024

Dealership Rating
Employee Rating

Excellent Service And Friendly Staff! ! Always Willing To Accommodate Your Needs!!! Would Recommend Them To Everyone!!! More

by MKWING613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Oct 29, 2024

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2024

Dealership Rating
Employee Rating

The staff at this dealership are always top notch! We've had great service and a great experience each time we've been in! We're glad to see Dennis Bettis back! The most enjoyable purchase and service More

by EREICH71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Townsend , Dennis Bettis

Report | Print
Sep 29, 2024

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 20, 2024

Dealership Rating
Employee Rating

it was a pleasure working with your team and made the buying experience easy and unpainful. More

by tkingracing
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Sep 20, 2024

Joseph Buick GMC responded

Here at Joseph Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

1
2
3

Dealership Inventory (238 Vehicles)

new 2025 Buick Envista car, priced at $27,285
2025 Buick Envista
new
Red exterior
Automatic
Front-wheel Drive
$27,285
View Details
new 2024 GMC Canyon car, priced at $54,588
2024 GMC Canyon
new
Gray exterior
Automatic
Four-wheel Drive
$54,588
View Details
new 2025 GMC Sierra 1500 car, priced at $64,690
2025 GMC Sierra 1500
new
Red exterior
Automatic
Four-wheel Drive
$64,690
View Details
new 2024 Buick Envision car, priced at $35,715
2024 Buick Envision
new
Gray exterior
Automatic
All-wheel Drive
$35,715
View Details
used 2018 Volvo S90 car, priced at $17,543
2018 Volvo S90
used
White exterior
Automatic
All-wheel Drive
$17,543
View Details
used 2017 GMC Sierra 1500 car, priced at $27,397
2017 GMC Sierra 1500
used
Blue exterior
Automatic
Four-wheel Drive
$27,397
View Details
View All Inventory