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94 Reviews of Matt Roy
April 03, 2025
They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. More
by deadpoets9
Other Employees Tagged: Ryan Marcello
April 03, 2025
Just a quick " GREAT EXPERIANCE" - Job well done ! I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both groups for many many years and has ALWAYS Treated us Fairly, Explains everything in Detail on any issue with the vehicles I bring in for service. Matt goes that extra mile to make sure everything is done correctly and assists on any issues I have had. He is my go to Service Advisor and has been for all the years I have been purchasing BMW's. THANK YOU MATT, Your Help has always been Most appreciated. Also, since I am not one to post, I want to also take this opportunity to Recognize and call out Rob Picerno the General Sales Manager. He has been a tremendous help with selecting and walking us through the ever changing world of BMW vehicles. He has a Great demeanor with no typical pressure tactics. If any problem should arise, he is there for you. Thank you Rob for all that you do. One final call out to Paul Andrade. He is the Finance Manager. Most of us purchasing vehicles hate or dread this part. Not with Paul. Request him and you will not regret doing so. He walks you through all the paperwork and actually explains in detail what you need to know. Helps you through this tedious process. Thank you Paul. To the McGovern Auto Group - These three Guy's are the reason why I have been a faithful customer for a very long time. You have a GREAT TEAM with them. That's hard to come by these days. The only complaint worth mentioning - What happened to the In house car wash !! That was a service that really made the difference. Was it really necessary to eliminate that. It does make a difference. We the consumer do appreciate after spending a decent amount of money on service to walk out into a clean vehicle really sets a dealer apart. Sure, you throw in a car wash coupon once in a while, which is appreciated, but that's a bit of an inconvenience. Wagner had the unit and it was a NICE TOUCH, you all took that out almost immediately when you took over. Just my opinion..... Miss that service Golden Touch. Thank you! Brian More
by brian.marino
Other Employees Tagged: Rob Picerno
April 02, 2025
My BMW needed more work than the original appointment. Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for t Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for the day. Returned and was completely satisfied. Matt provided me with excellent customer service and management for my car needs. Very pleased More
by ekl412rs
March 31, 2025
They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional. customer centered. The staff at every level is highly skilled, knowledgeable, and professional. More
by Gram
Other Employees Tagged: Theo
March 30, 2025
Awesome service! Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. More
by Padmaja
March 27, 2025
My Sevice experience was flawless. Matt was very helpful and handled my need quickly as he usually does! I had a flat tire and had to have my car towed in. It was questionable as to Matt was very helpful and handled my need quickly as he usually does! I had a flat tire and had to have my car towed in. It was questionable as to if the flat could be plugged. It was Friday afternoon and I needed the car for the weekend. Matt tried it and It held. Got me through a few days until I could replace the tire. More
by nancywatson
March 24, 2025
The service is the best! Car was ready when promised. Came back super clean. I’ve been having my cars service at Shrewsbury for a very long time and would continue to go ther Car was ready when promised. Came back super clean. I’ve been having my cars service at Shrewsbury for a very long time and would continue to go there. Their mechanics and customer service people are knowledgeable, very professional and courteous. Would highly recommend them! More
by Cam27
Other Employees Tagged: Brad Macomber
March 02, 2025
Service team and repair shop is outstanding. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. More
by Rhsboston
Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan
February 24, 2025
Took 2025 X1 in for shaking coming from front end. Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is d Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is driving well. Only knock was I was expecting the dealership to wash the car - but they did not More
by chris.s.lawrence
