Matt Roy

They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. More

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I got an oil change and it was done in a reasonable amount of time and the dealership was pleasant. amount of time and the dealership was pleasant. More

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My BMW needed more work than the original appointment. Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for t Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for the day. Returned and was completely satisfied. Matt provided me with excellent customer service and management for my car needs. Very pleased More

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They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional. customer centered. The staff at every level is highly skilled, knowledgeable, and professional. More

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Awesome service! Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. More

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My Sevice experience was flawless. Matt was very helpful and handled my need quickly as he usually does! I had a flat tire and had to have my car towed in. It was questionable as to Matt was very helpful and handled my need quickly as he usually does! I had a flat tire and had to have my car towed in. It was questionable as to if the flat could be plugged. It was Friday afternoon and I needed the car for the weekend. Matt tried it and It held. Got me through a few days until I could replace the tire. More

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The service is the best! Car was ready when promised. Came back super clean. I’ve been having my cars service at Shrewsbury for a very long time and would continue to go ther Car was ready when promised. Came back super clean. I’ve been having my cars service at Shrewsbury for a very long time and would continue to go there. Their mechanics and customer service people are knowledgeable, very professional and courteous. Would highly recommend them! More

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Service team and repair shop is outstanding. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. More

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Took 2025 X1 in for shaking coming from front end. Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is d Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is driving well. Only knock was I was expecting the dealership to wash the car - but they did not More

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Excellent customer service I was very satisfied with how Matt explained everything and the job was done very quickly I did not have to wait. Matt explained everything and the job was done very quickly I did not have to wait. More

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