Matt Roy

The service department does a thorough job in inspecting the overall car which I appreciate. the overall car which I appreciate. More

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Friendly, kept me informed, delivered when promised, expensive, beautiful location , convenient, great service rep (Matt) expensive, beautiful location , convenient, great service rep (Matt) More

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My 2022 X5 told me my coolant level was low and needed attention. I ignored it for a few days and finally called the dealership on Friday. They told me to just stop by and they’d check it out. I arrive attention. I ignored it for a few days and finally called the dealership on Friday. They told me to just stop by and they’d check it out. I arrived in a half hour and they took the car in right away. Within 10 minutes, I was told they found a leak and need to replace the water pump. I went to the desk and completed a work order and within an hour I had a new water pump and an oil change. Since my car was a certified used car when purchased, there was no charge for this excellent service. Matt and the entire crew did a great job and made this repeat customer very happy. More

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As always, prompt and efficient work and always done right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury More

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The whole tram from service through sales was very positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the bes positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the best experience for getting into a new vehicle. I had shopped Shrewsbury BMW one other time 7 years ago and the experience turned me off so I bought from another dealer. My service adviser convinced me to try again and he was right.. I’m glad I did. More

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I previously bought car from Ryan and BMW Shrewsbury 9 years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock se years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock selection had just what I needed. I was in the dealership and out the same day with a new car. More

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My Service Advisor (Matt Roy) is OUTSTANDING - Very Professional and Knowledgeable!! Highly recommend this dealership!! Professional and Knowledgeable!! Highly recommend this dealership!! More

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Matt in Service, is your guy for the tough questions! He knows your BMW! Straight, honest and upfront. He knows your BMW! Straight, honest and upfront. More

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Always get excellent service from the BMW team. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. More

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BMW of Shrewsbury always gives me the best quality service. Very honest you can trust what they say service. Very honest you can trust what they say More

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