Matt Palffy

This place is horrible they are all liars and thieves please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay the rental car company so they stole 270 dollars from my bank account liberty just keeps lying for 2 weeks now still don't have my money More

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Good people good deals easy to work with trustworthy salesman no pressure sales nice vehicles on there lot at all times!!!! salesman no pressure sales nice vehicles on there lot at all times!!!! More

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HORRIBLE EXPERIENCE Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. Th Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. They billed Ford for the repair and have never once responded to all of my calls and emails requesting repair completion of the AIRBAGS. The people who I called were the Service Manager and General Manager. They won't even call you back! Do not go to Liberty Ford Parma Hts, members of the general public! You will be ripped off and will not receive good service! BEWARE!!!! WARNING!!!! More

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purchased 2014 escape titanium excellent service, salesman was very knowledgeable and friendly. Met our needs and everyone there thanked us multiple times for our business. Have u excellent service, salesman was very knowledgeable and friendly. Met our needs and everyone there thanked us multiple times for our business. Have used service in the past and also very friendly and fixed the first time. More

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Good treatment, knowledgeable sales rep, good car and price Drove from Erie, Pennsylvania to Parma Heights, Ohio to look at a used 2015 Ford Fusion that I saw on cars.com, and ended up buying it. The car was be Drove from Erie, Pennsylvania to Parma Heights, Ohio to look at a used 2015 Ford Fusion that I saw on cars.com, and ended up buying it. The car was beautiful, the price very good, and I was treated very well by sales rep A.J. Bruno and the others I dealt with. Mr. Bruno was very knowledgeable, helpful and friendly, and a pleasure to deal with, unlike dealings I've had at other car dealers in the past. Liberty Auto was also very good to deal with as far as the purchase price, and gave me a fair trade-in on my old vehicle. I would highly recommend Liberty Auto, and the sales rep, Mr. Bruno. More

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Bullying , insulting, nasty "Sales Manager" If respect is what you are looking for from a Dealership the you might want to steer clear of Liberty Ford In Parma Heights. I was working a deal on a If respect is what you are looking for from a Dealership the you might want to steer clear of Liberty Ford In Parma Heights. I was working a deal on a Ford Ranger pick up truck with a salesman named Kyle. Nice fella and respectful of me the customer. On my initial contact after test drive I showed interest in the vehicle but I made clear we would not be able to discuss anything until we established a better "starting price". I told them we could begin talking if they could bring the price down from $14,990 to 12,000 or less. Kyle spoke to his "sales manage" and agreed to the price of $12,000 and so we began talking. The issue of trade-in came up and they would not come meet my price. The I returned the next day not knowing it would be Kyle's off day only to be greeted by his "Sales Manager" Matt Palffy. His initial opening statement was very bullying and after throwing a piece of paper in front of me said he wasn't going to give me any more for my car, there was no point in discussing it and if I didn't like it I could leave. Stunned, I looked at him and said I no longer wanted to do a trade-in that I would just buy the truck outright for the $12,000. I told him he would just need to contact my banker and all arrangements could be done over the phone. Prepared to give this man twelve thousand dollars of my money this so called "Sales Manager" became the most indignant, bullying, insulting person I have ever had to deal with. He flew off the handle demanding that I finance through them instead of my bank. He voice was so loud degrading and insulting that everyone in the building was staring at us. I finally asked him if he wanted to sell the truck or not and in a hateful nasty tone "No, I don't think I do" and walked away. Another "Sales Manager" Matt Devore (sp) came and took over the sale and was quite pleasant and courteous. If I hadn't already worked the deal with Kyle and if Matt Devore (sp) hadn't intervened and if I hadn't really wanted the truck I would have truly lost my religion right then and there and not been such a nice guy. I will NEVER recommend this dealership to ANYONE, ever at least not until they fire that idiot "Sales Manager". More

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Purchasing a 2015 Escape Carlos and AJ were great. We were disappointed at first since sales mgr. Matt said a car was "available" and later we found out it was in Baltimore. B Carlos and AJ were great. We were disappointed at first since sales mgr. Matt said a car was "available" and later we found out it was in Baltimore. But we bought one in the lot. Overall it went eell. Finance dept. with Mike was super speedy for a Sat More

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Fantastic dealership to work with. Mark, Matt, Mike was absolutely great. They helped us in every way and it made the buying experience much more pleasant. No hard sell, just cooperatio Mark, Matt, Mike was absolutely great. They helped us in every way and it made the buying experience much more pleasant. No hard sell, just cooperation with negotiations.. More

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a used 2007 ford escape I Was set up to meet with AJ Burno and he was very helpful and took his time to show me a few cars ,no pressure of hearing oh if you dont buy it now i I Was set up to meet with AJ Burno and he was very helpful and took his time to show me a few cars ,no pressure of hearing oh if you dont buy it now i have someone voming to look at it,i had a couple issues that AJ took care of eithout a problume and then called to see if everything was the way i wanted it and liked.everyone at liberty ford in parma hts was very nice and helpful,from thd younb lafy that set me up to see Aj to the manager of liberty and thr man that hrlp me to pay for my car. More

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Easy to buy a car at a great DEALER As a former auto salesman I often have a hard time dealing with sales and management when buying a car, but this was not the case! They made the enti As a former auto salesman I often have a hard time dealing with sales and management when buying a car, but this was not the case! They made the entire experience easy and hassle free. Starting with AJ, my salesman, and Matt, the sales manager, both made this a very enjoyable experience. I will be very willing to refer anyone looking for a car to them in the future. More

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