Matt Norris

They don’t even deserve the one star. I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check t I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check the connections in my car after I brought it in for a charging system alert and it CAUGHT ON FIRE. My car caught on fire. They said everything was fine and they couldn’t find the problem and to keep on driving it. I can even provide proof to them that they are at fault and they still refuse to own up to their mistake. With an intermittent alert it is customary to check the history to make sure there’s no codes that just haven’t shown up that day (which is exactly the case) if they checked my history they would have found the code and the pinpoint test that goes with that code would have made them check the connections and this never would have happened. The service manager Matt even said to me on the phone “ma’am we don’t have time to check your history we are a busy facility” Horrible horrible dealership they halfass everything and they don’t care that they are putting customers at risk. More

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They don’t even deserve the one star. I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check t I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check the connections in my car after I brought it in for a charging system alert and it CAUGHT ON FIRE. My car caught on fire. They said everything was fine and they couldn’t find the problem and to keep on driving it. I can even provide proof to them that they are at fault and they still refuse to own up to their mistake. With an intermittent alert it is customary to check the history to make sure there’s no codes that just haven’t shown up that day (which is exactly the case) if they checked my history they would have found the code and the pinpoint test that goes with that code would have made them check the connections and this never would have happened. The service manager Matt even said to me on the phone “ma’am we don’t have time to check your history we are a busy facility” Horrible horrible dealership they halfass everything and they don’t care that they are putting customers at risk. More

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Amazing service and quick turn around. I would recommend Bozard Ford to anyone and I look forward to doing business again. I would recommend Bozard Ford to anyone and I look forward to doing business again. More

by BRYAN.WOOD Verified Customer Verified Customer

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This is our 4th vehicle purchased or leased through Bozard Ford by our family. First three were great, sales and service is always top-notch. This F150 has been a challenge for all parties involv Bozard Ford by our family. First three were great, sales and service is always top-notch. This F150 has been a challenge for all parties involved. We had it for 10 days when the SYNC system went on the fritz. After many days and weeks of the Bozard team and Ford Engineering trying to figure out the issue, all issues were resolved and we are back on the road. Of note are Matthew Norris and Travis C. Travis kept me in the loop(for better or worse) on a daily basis. Matthew Norris reached out once we had reached the end of our patience on this matter and offered to resolve it any way possible. After all is said and done, I must say that the technician and foreman that worked on the truck did a good job(I am very picky on factory fit and finish after repairs) and Matt made things right not only by his communication but also by keeping his promises. Long story short: Bozard did right by us when a brand new truck wasn’t up to Ford’s normally high quality. More

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Mike Murdock was wonderful to work with and continues to make sure that we are having the best experience with our new Lincoln Navigator. We are very pleased with the service we received at Bozard Lincoln. make sure that we are having the best experience with our new Lincoln Navigator. We are very pleased with the service we received at Bozard Lincoln. Mike, Ed, Thom, Matt and Jeff were very helpful and made sure we were taken care of. More

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I have a 2021 F3 50 Limited with a 6 inch pro comp lift kit that the dealership installed before I purchased the truck, since the day I purchased the truck December almost 2 years ago I have been taking my kit that the dealership installed before I purchased the truck, since the day I purchased the truck December almost 2 years ago I have been taking my truck back to Bozard Ford on rattling noises, they’ve changed a lot of things, hoping that it would fix the rattling. It never did, one of my employees went under my truck, and noticed that my bushings were missing in one of my shocks. I notified Bozard Ford after a week of waiting for them to call me back, they told me they had to order the bushings. Meanwhile, my shot broke left me on the side of the road And please understand this is $124,000 truck under warranty with extended warranty, I had to purchase four new shocks and have them installed on my truck, I must say my truck actually drives like a new truck now this is how it should’ve drove from the day I purchased it, Bozard Ford service department is terrible, I don’t know where dealer raiders.com. Gives them such a good rating because it’s a lie. More

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Bozard staff is simply amazing. Will never buy a car anywhere else. Very satisfied customer. Will never buy a car anywhere else. Very satisfied customer. More

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Shame on Mike, Bo, and Letti You have lowered your Shame on Mike, Bo, and Letti You have lowered your standards by hiring Matt Norris for service director, he is a liability, not an asset to your Shame on Mike, Bo, and Letti You have lowered your standards by hiring Matt Norris for service director, he is a liability, not an asset to your wonderful company. He is fraudulent, has attempted to commit fraud against Ford and if he will do that, what will he do to your customers? His ethics toward customers, employees are pitiful, he does not care about either. He should not be allowed to wash cars, much less run the service department. Consumers beware, if he will screw ford, he will screw you. asset is a positive manager and role model liability is Matt Norris- Ford is aware of this character and is being watched His actions for fraud did not happen at Bozard Ford, however they have been made of this character More

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My experience at Bozard was one of the easiest car buying experiences of my life. Honest, No pressure sales tactics, great selection, and knowledgeable staff. Great experience overall. Would highly recommend experiences of my life. Honest, No pressure sales tactics, great selection, and knowledgeable staff. Great experience overall. Would highly recommend Bozard. More

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I was pleased to do business with them . Everyone was courteous and respectful . Your new showroom is outstanding and very Impressive. We also went next door for lunch at Fords and it was a darli courteous and respectful . Your new showroom is outstanding and very Impressive. We also went next door for lunch at Fords and it was a darling place to go with friends. More

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