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Matt Newman
Matt Newman at Ken Ganley Ford Parma

Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
72 Reviews
4.8

72 Reviews

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72 Reviews of Matt Newman

June 20, 2025

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Employee Rating

Matt and the service team were amazing. We were under a deadline. They were backed up, but they efficiently and effectively worked the problem out and got my daughter back on the road in no More

by Zapsic41
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Recommend Dealer
Yes
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Jun 20, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 19, 2025

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They were very helpful and answered my questions and updated on the process and what needed to be done. More

by arianamax2009
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Workmanship
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Recommend Dealer
Yes
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Jun 19, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 18, 2025

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The staff at KGF are fabulous! !! They took excellent care of my daughter’s car and got her on the road quickly!!! More

by MNEWMAN1701
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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Jun 18, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

June 18, 2025

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Good good good good good good good good good good good good good good good More

by RAZELCLEMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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Jun 18, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

June 18, 2025

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I was very satisfied with my service experience today. .George was very professional with helping me with my service needs... Thank You.... More

by rustyjoey1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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Jun 19, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

June 17, 2025

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Employee Rating

Excellent service and assistance in solving mechanical issues with my Edge. I have extended warranty; Matt was conscientious in noting that I did and completed the repairs with only the deductible to pay More

by Ford Edge 2017
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Recommend Dealer
Yes
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Jun 17, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

June 12, 2025

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Needed the work done by a specific time so I could get to work and they got it done with time to spare. 👍 More

by mgen216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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Jun 12, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 10, 2025

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Employee Rating

Won't cover repair on brakes after only putting 6k on the car. Ford app says brakes were serviced in 2024! Shouldn't need brakes after 6k miles! More

by HEIDIk956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman

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Jun 12, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 05, 2025

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Employee Rating

Always a pleasure to bring my cars to service there. Staff is wonderful and amazing. More

by WISKELOPROPERTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Chris 'Bubba" Andrade

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Jun 05, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 05, 2025

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Employee Rating

The service was excellent and very efficient! I would definitely recommend this dealership to friends and family! Thank you very much for getting me in quickly! Annemarie Harrell More

by amharrell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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Jun 05, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

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