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Matt Newman
Matt Newman at Ken Ganley Ford Parma
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Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
26 Reviews
4.8

26 Reviews

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26 Reviews of Matt Newman

March 11, 2025

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Employee Rating

Scheduling warranty work was seamless and the Service tech was super helpful and flexible with working around my schedule. More

by C_HERICKS
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Recommend Dealer
Yes
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Mar 11, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

March 10, 2025

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They took great care of my car. Very attentive and address all of my concerns. They were also very nice to me and offered great coffee. More

by Rhonda.s.walker.cssm
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Matt Palffy, Dave Moga, Nick Feruito, Tracy Sapienza, George Hadgigeorgiou, Alicia Jeffery, Jeremy Watson, Dylan Yavorsky

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Mar 11, 2025

Ken Ganley Ford Parma responded

Rhonda, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

March 08, 2025

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Employee Rating

This dealership is very good. It is the first time I utilized there service department and I found them to be very polite, efficient, and my vehicle was ready very quickly. More

by LIGHTHOUSEDME
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

March 08, 2025

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Employee Rating

Excellent Service! Quick and prompt great looking service manager excellent beard. The only place I go for service and sales! More

by Mary Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Matt Palffy, Dave Moga, George Hadgigeorgiou, Alicia Jeffery, Jeremy Watson, Dylan Yavorsky

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Mar 10, 2025

Ken Ganley Ford Parma responded

Mary, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

March 02, 2025

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Employee Rating

My first time and I was not disappointed. Matt was very friendly . I will definitely be returning to that dealership More

by ARLENLOCHAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Mar 05, 2025

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

February 27, 2025

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Did a great job keeping my vehicle clean and running. Protected my vehicle from the watson windstorm that came through Parma during that time. Could not ask for more personalized service More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Alicia Jeffery, Jeremy Watson, Dylan Yavorsky

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Feb 28, 2025

Ken Ganley Ford Parma responded

Alicia, thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 25, 2025

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Was a very pleasant experience, the service advisor was kind & updated me when my vehicle was complete. More

by ecarson4
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Service Time
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Recommend Dealer
Yes
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Feb 25, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 23, 2025

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Employee Rating

The pick up and return service for my bronco is fantastic since working all day and taking care of family I have no time available to sit and wait for my maintenance service. Thank you again More

by KBLONDIN63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Matt and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

February 20, 2025

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Employee Rating

They make getting your car serviced Easy and very friendly. Very clean inside and I would use them again More

by klscruggs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Alicia Jeffery, Jeremy Watson, Dylan Yavorsky

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Feb 20, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Feb 23, 2025

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2025

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Employee Rating

Matt at service was informed the puddle light was overlooked and it will be taken care of next time I’m in for service. I do have the extended warranty, did pay the 100 deductible and he said it will More

by joeachome
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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