Matt Newman
Matt Newman at Ken Ganley Ford Parma
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Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.7
13 Reviews
4.7

13 Reviews

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13 Reviews of Matt Newman

January 31, 2025

Dealership Rating
Employee Rating

The service dept was friendly and prompt with notifying me of issues while servicing my vehicle, clean waiting room! I was in and out in about a hour and a half. More

by leo59jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Ken Ganley Ford Parma responded

Leo, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 31, 2025

Dealership Rating
Employee Rating

First time at dealership for service and found that the service was excellent. I will return again. More

by Jeepdriver59
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 02, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Feb 04, 2025

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

January 31, 2025

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Very satisfied. Excellent workmanship and knowledge. Would recommend them to anyone. Will be using them again More

by Crstelbasky
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 02, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Feb 04, 2025

Ken Ganley Ford Parma responded

Hello Crstelbasky, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 30, 2025

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Service Staff was very kind and attentive while I had my vehicle in for an oil change. I wouldn't go anywhere else More

by Austin
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Ken Ganley Ford Parma responded

Austin, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

January 21, 2025

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This dealership was great! Very friendly, knowledgeable employees. They explained everything to me well and resolved the issues in a timely manner. I will be a returning custom More

by Emily_F
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 21, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Emily! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2025

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My service appointment went well friendly service representative kept me informed while I waited also explained in detail the process to complete my service. More

by Billmac069
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Jan 20, 2025

Ken Ganley Ford Parma responded

Bill, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

January 18, 2025

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Their service department was very helpful in quickly solving my problem will my car. The gentleman that helped me was Matt. He answered my questions. Under the plan that I have he pointed out I neede More

by KOLIBABK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 17, 2025

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Great service, Matthew explained everything to me and my wife and took very good care of us! Will do business here again because of him. More

by brianslover4
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2025

Ken Ganley Ford Parma responded

Thank you, Brian, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again.

January 16, 2025

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Matt was amazing! Very knowledgeable and helpful with my car and any questions I had. Thanks Matt! More

by Mari’Sol
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2025

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 12, 2025

Dealership Rating
Employee Rating

Fast and efficient. MATT treated me well, listened to my thoughts and suggested I get a door recall checked in the spring. Since they need car for the day they can pick More

by PATRICIASHRILLA51
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Patricia. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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