Matt Newman
Matt Newman at Ken Ganley Ford Parma
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Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.7
40 Reviews
4.7

40 Reviews

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40 Reviews of Matt Newman

April 16, 2025

Dealership Rating
Employee Rating

Excellent service, staff was nice helpful explained everything so I understood what was happening with my automobile. More

by terryp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 18, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 10, 2025

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It would appear nothing I requested was done. None of my recalls were done. I asked about pricing on a wheel bearing and got pricing for several other things including the wheel bearing but not t More

by jszymczuk84
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 13, 2025

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 08, 2025

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Matt ( service advisor) was great. He explained everything about my truck and what was done to repair it. When I Picked it up Dave was friendly and welcoming also. More

by adambehal
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Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Apr 08, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 08, 2025

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Matt Newman was excellent to work with. Very knowledgeable and answered all my questions. Waiting room was clean with comfortable seating, with fresh coffee! My car was finished faster than More

by Andy
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Recommend Dealer
Yes
Apr 08, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 05, 2025

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I scheduled an oil change and was checked in immediately upon arrival. Mr. Matt Newman assisted me, was informative and friendly. My daughter was able to watch cartoons in the waiting room and by the time I More

by AllyParks
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 05, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

March 31, 2025

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Matt the service writer was very kind. And even made sure my car was washed! More

by L
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Recommend Dealer
Yes
Mar 31, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 28, 2025

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Employee Rating

outstanding staff was great we’ll definitely will be coming again for next oil change More

by Star
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Recommend Dealer
Yes
Mar 28, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 27, 2025

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Employee Rating

drive it in, no hassles, and on my way. The oil change special, with full service, is hard to beat More

by TORBS7277
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Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

Mar 27, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

March 25, 2025

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My advisor was great took me with me . As I didn't have an appt. Her name was alica jefferys.im so glad liberty closed in parma they ripped me off. More

by Bobhenderson
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery

Mar 26, 2025

Ken Ganley Ford Parma responded

Bob, Thanks for sharing your thoughts about your service experience with Ken Ganley Ford Parma. Alicia and our team appreciate your business and hope to see you again soon!

Mar 28, 2025

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 22, 2025

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Employee Rating

The best customer service! !! Hands down! They did everything they promised and followed up with phone calls. More

by Bob Mawby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2025

Ken Ganley Ford Parma responded

Hello Bob, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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