Matt Newman
Matt Newman at Ken Ganley Ford Parma
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Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.7
50 Reviews
4.7

50 Reviews

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50 Reviews of Matt Newman

May 10, 2025

Dealership Rating
Employee Rating

Friendly knowledgeable and helpful accomplishedwhat I needed to get doneat the appointment things went smoothly More

by STACYK58
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 10, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2025

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Excellent communication, quality and service. Courtesy valet was awesome, very polite and prompt 👌 Will return again ! More

by Uvgotdale
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 09, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2025

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Awesome work on my brakes. Matt took real good care of me. He made sure I didn’t have to sit and wait. I thought that was pretty cool providing an Uber driver back home while m More

by FocusLoverForever
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 08, 2025

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I received a warning on my 2020 Ford Explorer. I called for an appointment & took my vehicle into the shop. Matt, our rep, was professional, courteous & thorough. He worked with the warranty agen More

by Massogirl
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 05, 2025

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Yikes on bikes does communication need to be better. Also stock the paper in your night drop box. More

by jszymczuk84
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Recommend Dealer
Yes
May 07, 2025

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 01, 2025

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Ken Ganley Ford made it so easy and convenient to have my SUV serviced. Friendly and great service - including the gals that picked up and dropped off my car. I definitely will be using them again. More

by Lexlee58
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 26, 2025

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Super nice and friendly staff. Appreciated the offer to over me home while they did the 4 hours of repairs. More

by jayguello
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Recommend Dealer
Yes
Apr 26, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 24, 2025

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Super nice and friendly staff. Very helpful to halo me navigate my car issue and my service was quick and easy. More

by Mila
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Recommend Dealer
Yes
Apr 24, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 24, 2025

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Everyone was accommodating and courteous. I was in and out pretty quickly. I really appreciate the great customer service. More

by NO-REPLY-MZP53TVN
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Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Apr 25, 2025

Ken Ganley Ford Parma responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2025

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Employee Rating

Thank you for keeping my vehicles in running condition through the years. I have been going to Ken Ganley (used to be Bob Gillingham) for 20 years. More

by Mike
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Recommend Dealer
Yes
Apr 24, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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