Matt Newbold
Matt Newbold at Victory Toyota of St. Louis

Matt Newbold

Service Manager

Victory Toyota of St. Louis

11771 Tesson Ferry Rd
Saint Louis, MO 63128

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4.0
18 Reviews

Hi there, I am Matt Newbold the friendliest service manager in town. I am what the young people refer to as "Old School". I manage with respect and I expect nothing less than 100% effort from my technicians, advisors, and porters. I do this because i know that you (Our Valued Customer) works very hard for your money, and I want to make sure that we give wise and affordable advise and complete effort so that every dollar spent in service will save you a dollar later on repairs. Please stop in and visit us so that we can earn your business

4.0

18 Reviews

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18 Reviews of Matt Newbold

September 05, 2025

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Employee Rating

I had an emergency at the end of the business day coming off a holiday weekend and the staff at Victory came through to take care of me. They found me a loaner vehicle at the last minute, and then got my c More

by lvezzol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Prinz Villar, Dennis Perry, Amy Patterson, Mike Cross , Mike Collins, Chis in Service Dept

August 25, 2025

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I would like to extend my deepest thanks and sincere appreciation to the entire Toyota team—from the top management to every dedicated employee—for your outstanding efforts and unwavering commitment to More

by adeeb.aaid
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

August 22, 2025

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Everything went smooth without any issues or concern's. Enjoyed working with Mike Indelicato and staff. More

by ftleisure
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Collins, Amy Patterson , Mike Indelicato

August 22, 2025

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The service staff is very friendly and try to work with you. On the maintenance side they seem not to have a lot of parts in stock. More

by GMUELLER4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Prinz Villar, Dennis Perry

February 08, 2025

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I went to Victory for a vehicle inspection. I told them ahead of time that my windshield wiper motors were malfunctioning. After inspecting them, they said it would be 1k to fix them. I decline More

by Daniel
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Prinz Villar, Dennis Perry

September 16, 2023

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The service department and manager do everything they can to not take responsibility for their technicians mistakes. Everything comes down to "well, you signed the document" so make sure to look over your ca More

by tj_chilton
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jan 11, 2024

Victory Toyota of St. Louis responded

Thank you for taking your time to give us a review. It is always our goal to make every visit a 5 star experience

September 12, 2023

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I called Saturday about a bad tire and was able to get my car in on Monday for 4 new tires. More

by cindy.gould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Prinz Villar

Jan 11, 2024

Victory Toyota of St. Louis responded

Thank you for taking your time to give us a review. It is always our goal to make every visit a 5 star experience

November 10, 2022

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Employee Rating

We couldn’t be more pleased with the exceptional service we received when we brought our car in for tires & maintenance. Donovan, Ryan, & Matt done an awesome job going over everything with a fine tooth com More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donovan, Ryan

Jan 11, 2024

Victory Toyota of St. Louis responded

Thank you for taking your time to give us a review. It is always our goal to make every visit a 5 star experience

July 19, 2019

Dealership Rating

brakes my daughter bought a used Camry from this dealership before the 1st month was out the brakes went out not only did they tell her they would not help h More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Prinz Villar, Dennis Perry

April 30, 2017

Dealership Rating
Employee Rating

I trust the Toyota service department! I thought my Rav needed new brakes.. I always have service done at Weis.. they were totally honest and trustworthy and told me I didn't need new brake More

by Toyota driver, Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Casey Krebs

Jun 13, 2017

Victory Toyota of St. Louis responded

Thank you very much for your wonderful comments. It is always our goal make every visit a 5 star experience.

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