Matt Morano
Matt Morano at DCH Freehold Toyota
Refer Me

Matt Morano

Service Advisor

DCH Freehold Toyota

4268 Route 9 South
Freehold, NJ 07728

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42 Reviews

Matt is one of our service advisors here. Matt assists many of new and returning customers with their service needs

not yet
rated

42 Reviews

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42 Reviews of Matt Morano

July 14, 2024

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Employee Rating

I have a relative that works in the service department, I was interested in buying a used vehicle on the lot and asked him to refer me to a good salesman. He sent me to Ian; I am so grateful he did. He was G More

by easybutton08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Jul 17, 2024

DCH Freehold Toyota responded

Hello! Thank you for sharing your experience! We're delighted to hear that Ian provided exceptional service and helped you find a great deal at DCH Freehold Toyota. Enjoy your new vehicle, and we appreciate the recommendation. Come again soon!

July 05, 2024

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Employee Rating

I have been dealing with Matt for over 15 years for several of our cars, he has been outstanding , knowledgeable, friendly, no attitude, down to earth and my cars and my self thank him, he is an asset More

by N.toutounchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janine Giordano

Jul 08, 2024

DCH Freehold Toyota responded

Hello! Thank you for your loyalty and kind words! We're glad to hear that Matt has consistently provided outstanding service at DCH Freehold Toyota. We appreciate your continued support and look forward to seeing you for many more years!

June 24, 2024

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Employee Rating

Who likes shopping around for a new car and trading in their old one? CERTAINLY NOT ME! Vinny helped us through this very anxiety-ridden experience with good humor and professionalism. If it must be do More

by Steph Stracq
Recommend Dealer
Yes

Other Employees Tagged: Vinny Vitolo, Chad Braverman , Jesus Mendez

Jun 25, 2024

DCH Freehold Toyota responded

Steph, we're so glad to hear that Vinny made your experience a positive one at DCH Freehold Toyota! Thanks for trusting us with your third vehicle purchase. Enjoy the new ride and come again!

November 05, 2022

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Employee Rating

Untrustworthy! ! Unprofessional!! They want me pay for replacement windshield for Brand new car in Warranty, they can't, New car need to replace a tire, and neve More

by ses_m71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 08, 2022

DCH Freehold Toyota responded

Thank you for your review. I understand that you were wanting the wiper blades to be covered under warranty. Unfortunately, the vehicle is over 12 months old, and wipers are considered maintenance items after that timeframe. Your tires were a bit noisy but not unsafe. We diagnosed that there was no warrantable repair causing the issue and advised you that tires were not unsafe, just a little uneven wear causing a slight humming noise that will hopefully dissipate as the tires even out. Sincerely, Steve Stazko, Service Manager

Nov 08, 2022

ses_m71 responded

You guys unprofessional!! This is a defective tires you want me accepted, it can be replaced under many warranty either toyota or Michelin but because you don't care about customers just our money. ITS NOT ENOUGH WHAT WE PAID OVER PRICED MSRP. its brand new car.

April 15, 2022

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Very friendly and made the while process fast and simple. I would highly recommend to anyone More

by Jrc2746
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Apr 15, 2022

DCH Freehold Toyota responded

Thank you for the 5-star review!

April 02, 2021

Dealership Rating
Employee Rating

Nice person. Made the process a smooth one. Very straight forward. I found Ian to be honest and had my best interests at heart. Good experience More

by vikes27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon, Patricia Mondoro-Ross , Tommy Gordon, Christina Thompson, Nicholas Ventriglio, NA

Apr 02, 2021

DCH Freehold Toyota responded

Thank you for the 5-star review!

January 14, 2021

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Employee Rating

We dropped our 2017 Black Sequoia off to get detailed with a clay bar treatment. When I picked it up the paint looked like it did when we bought it. Every little scratch was removed. The interior looke More

by Krieckm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 15, 2021

DCH Freehold Toyota responded

Thank you so much for the great review! We love reading this type of feedback!

October 10, 2020

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Employee Rating

Vinny is a family man and truly cares about his customers. Made my first time buying experience easy and enjoyable. Overall great experience with each department! Nick was great with the finance pa More

by cookcedric28
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Vinny Vitolo , Nicholas Ventriglio

Oct 12, 2020

DCH Freehold Toyota responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

April 29, 2020

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Employee Rating

Matt is Honest , Helpful ,informative and professional . Matt is Honest , Helpful ,informative and professional . Has always assisted me with shuttle to my office , advice on repairs and always follows up t More

by bewintershot
Recommend Dealer
Yes
May 05, 2020

DCH Freehold Toyota responded

Thank you for your loyalty to our service department. We strive for quality service every day and appreciate your kind words for Matt. We will be sure to share them with him and we hope to see you again in the future!

March 14, 2020

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Employee Rating

Ron Agosto Simply incredible,Knowledge and class and patience. Didn’t jump on me to make a sale but I couldn’t refuse His mannerisms.Perfect salesmanship. If all places were like this place they’d be br More

by Tog17
Recommend Dealer
Yes

Other Employees Tagged: Chad Braverman , Ron Agosto, Jennifer Cosentino

Mar 17, 2020

DCH Freehold Toyota responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

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