Matt Moore

Matt tried to appease me after an unfortunate incident with my vehicle. At first, there was no communication from Royal Kia - I had to keep calling about the situation, then Matt stepped up and offered a with my vehicle. At first, there was no communication from Royal Kia - I had to keep calling about the situation, then Matt stepped up and offered a couple of option s and insisted I could take my time deciding what I wanted to do. He was professional and customer service oriented enough to tell me I could contact him directly with any problems or questions regarding the situation. Thank you. More

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I accidentally booked my service appointment at the wrong location and Matt Went out of his way to Fit me in on his busy service schedule. Thanks Matt location and Matt Went out of his way to Fit me in on his busy service schedule. Thanks Matt More

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He claimed that he does not represent kia he works for royal. Cant get anything accomplished on the kia recalls. Did not offer me another car just told me to bring my one and only car to him and he wou royal. Cant get anything accomplished on the kia recalls. Did not offer me another car just told me to bring my one and only car to him and he would get around to it sometime between now and the 20th of december 2023. So with this being a kia recall to park my car and not drive it and tell me he cant help me with another car just bring your car here and stay stranded because thats what kias recall is. I dont even know what to say More

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I started with the service department. The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then directed to Steve Saul in sales. Without the hype or pressure, he tirelessly and compassionately helped me get into a vehicle that suited my needs and budget. A shout out to Beto his general manager that helped behind the scenes to help me also. Thank you all. More

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