Matt Mollo

The experience of buying a new car after 12 years of owning my Mazda was better than I had anticipated. I had known how awesome the service team was due to past experience so I was eager to continue my owning my Mazda was better than I had anticipated. I had known how awesome the service team was due to past experience so I was eager to continue my relationship with Flood Mazda. Matt was so friendly, kind, and helpful. When he didn't know an answer (due to being somewhat new to the dealership), his colleague, Anthony, stepped in to clarify and explain things in a supportive manner. They made a great team! When I decided on the car and came in to pick it up, Matt took his time to carefully get me up to speed with my new car. Cody made the paperwork seamless. The dealership lobby was very clean, well appointed and added to the overall excellent experience. Thank you all and keep up the great work! More

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This dealership had a lot of issues when handling my out of state purchase. It was not a pleasant experience from waiting awkwardly for at minimum 40 minutes for the finance manager when there were no other of state purchase. It was not a pleasant experience from waiting awkwardly for at minimum 40 minutes for the finance manager when there were no other customers around and close to closing. It felt like he didn't want my business at all. The listed odometer was wrong by a 100 miles on my paperwork after I checked the odometer once it arrived. The finance manager just said oh typo. They forgot to take my down payment, even after I had signed all the paperwork confirming they received it. I had to remind the salesman before I left because I didn't want to have problems or more delays later since this was an out of state purchase. They forgot to add all of my insurance information when submitting my information to get my car registration which delayed its delivery. The finance manager said it was the car salesman fault that he didn't include it and he himself didn't check. No apology or other attempt to make up for the delay. Finally they told me it would be detailed and delivered the next day. The car was clearly not detailed when it arrived, brown smudges on white leather seats, stains on the driver's visor, dirt and debris in the door frames etc and the license plates didn't even have 4 screws securing it, only 2 screws on each the front and back plate. The finance manager offered to take it back to get it detailed due to my complaint, but after experiencing their delays and other issues, I didn't want to go back. Overall, at this car dealership there was no attention to detail or great customer service. My salesman was nice and well intentioned, but not knowledgeable about the car purchasing process. I would not return to this dealership or recommend it to others. More

by chickadee7811 Verified Customer Verified Customer

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