Matt Krappe

Always vIP treatment at BMW Boston, I have been to many BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, swit BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, switch to BMW Boston for all your BMW needs! More

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Matt and his team do a tremendous job. They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending serv They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending service solutions, and are always respectful of your time while setting proper expectations around cost of service. I wouldn’t take my car anywhere else. Thanks for always looking out for me. More

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Customer service was great told me everything that was needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed More

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Great service and reliable technicians. James was very clear about what was being done and how long everything would take. I would gladly come back and have my vehicle serviced again. James was very clear about what was being done and how long everything would take. I would gladly come back and have my vehicle serviced again. More

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Very good service. They always take good care of me every time I’m there for service. They always take good care of me every time I’m there for service. More

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Excellent…Service is outstanding! Mark Ravin is just the best! I highly recommend this dealership! Mark Ravin is just the best! I highly recommend this dealership! More

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Another excellent experiences with HC BMW Boston with Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. s Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. switching from another BMW dealership . I assume they really have a Good Head of the server team there. More

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Herb Chambers BMW is always accommodating, easy to work with, and on time with service time estimates. with, and on time with service time estimates. More

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I am not sure what I would do without Matt Krappe and his team at Herb Chambers. I had been on the road quite a bit and did not realize I was late for my 1st year service on my X6. In addition, I had let my team at Herb Chambers. I had been on the road quite a bit and did not realize I was late for my 1st year service on my X6. In addition, I had let my sticker run out and the local town authorities aren't shy about pulling people over for that these days. Paying a surcharge for an expired inspection sticker is a real kick in the .... (believe me). When I reached out to Herb Chambers, Matt went out of his way to get me in there ASAP and turn the car around within a day. He informed me of a recall that would require him to order some parts and assured me he would get me in for that as soon as he had everything in hand. Matt and team do a fantastic job. The car came back as clean and shiny as the day I took delivery. I had a great experience when I bought the car last year and getting serviced by surprisingly by Matt and team exceeded my expectations again. Great job and thanks again! More

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Higor is a pleasure to deal with. Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and s Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and smart. More

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