Matt Krappe

My 2018 BMW had a rare transfer case catastrophic issue. Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The ser Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The service department was informative and friendly. I was thrilled at the very FAIR pricing. The entire experience, from arrival to return of my car was professionally handled, no crazy waiting, and an example of a great culture of professionalism. More

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Staff and crew very professional, friendly and clean environment. Samik very supportive answer all my concerns. environment. Samik very supportive answer all my concerns. More

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Matt and the team at Chambers are the best. Great communicators. Timely with every inquiry and response regarding our X7 and always honest about or vehicle. To us, trust is always most import Great communicators. Timely with every inquiry and response regarding our X7 and always honest about or vehicle. To us, trust is always most important when servicing our vehicle and we get that with the team at BMW Boston. Never going back to Mercedes!! More

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Ease of scheduling, constant communication, fast and efficient service, great people - very satisfied and would recommend efficient service, great people - very satisfied and would recommend More

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Herb Chambers BMW of Boston is an excellent dealership with a fantastic service department. I have been a customer there for several years and bought 3 cars from them. Their service department always does with a fantastic service department. I have been a customer there for several years and bought 3 cars from them. Their service department always does a fantastic job and Matt Krappe is an excellent leader and Julieth Pinteros is a fantastic service advisor.i highly recommend this dealership for service and sales. More

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This is the greatest dealership in the world. Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice p Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice place to do business. If you have a BMW, you will have to get it serviced. These guys are the best. So understanding and constantly deliver. Matt is the greatest. The rest of the team is great too. Melissa and iris and Albert too. What a great team. Go to them upset, and you’ll leave with your car fixed and happy. More

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Matt in the service department is an exemplary employee. Matt is professional, knowledgable, kind, but most of all he was able to help me, and put my mind at ease during the entire process, while keeping me Matt is professional, knowledgable, kind, but most of all he was able to help me, and put my mind at ease during the entire process, while keeping me updated daily. As we know, our vehicles are a lifeline - and Matt was able to provide peace of mind and my vehicle in timely manner. I’d give Matt 5+ stars if possible! More

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Always vIP treatment at BMW Boston, I have been to many BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, swit BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, switch to BMW Boston for all your BMW needs! More

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Matt and his team do a tremendous job. They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending serv They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending service solutions, and are always respectful of your time while setting proper expectations around cost of service. I wouldn’t take my car anywhere else. Thanks for always looking out for me. More

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Customer service was great told me everything that was needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed More

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