Matt Krappe

This is the greatest dealership in the world. Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice p Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice place to do business. If you have a BMW, you will have to get it serviced. These guys are the best. So understanding and constantly deliver. Matt is the greatest. The rest of the team is great too. Melissa and iris and Albert too. What a great team. Go to them upset, and you’ll leave with your car fixed and happy. More

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Matt in the service department is an exemplary employee. Matt is professional, knowledgable, kind, but most of all he was able to help me, and put my mind at ease during the entire process, while keeping me Matt is professional, knowledgable, kind, but most of all he was able to help me, and put my mind at ease during the entire process, while keeping me updated daily. As we know, our vehicles are a lifeline - and Matt was able to provide peace of mind and my vehicle in timely manner. I’d give Matt 5+ stars if possible! More

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Always vIP treatment at BMW Boston, I have been to many BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, swit BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, switch to BMW Boston for all your BMW needs! More

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Matt and his team do a tremendous job. They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending serv They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending service solutions, and are always respectful of your time while setting proper expectations around cost of service. I wouldn’t take my car anywhere else. Thanks for always looking out for me. More

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Customer service was great told me everything that was needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed More

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Great service and reliable technicians. James was very clear about what was being done and how long everything would take. I would gladly come back and have my vehicle serviced again. James was very clear about what was being done and how long everything would take. I would gladly come back and have my vehicle serviced again. More

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Very good service. They always take good care of me every time I’m there for service. They always take good care of me every time I’m there for service. More

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Excellent…Service is outstanding! Mark Ravin is just the best! I highly recommend this dealership! Mark Ravin is just the best! I highly recommend this dealership! More

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Another excellent experiences with HC BMW Boston with Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. s Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. switching from another BMW dealership . I assume they really have a Good Head of the server team there. More

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Herb Chambers BMW is always accommodating, easy to work with, and on time with service time estimates. with, and on time with service time estimates. More

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