Matt Kostiew | Page 12

We bought a used 2015 GMC Yukon Denali in January of 2021 and because it was over a holiday weekend they told us we would need to come back for an inspection sticker and a cleaning. Within a day we noticed a and because it was over a holiday weekend they told us we would need to come back for an inspection sticker and a cleaning. Within a day we noticed a loud knocking noise coming from the engine. Along with this we noticed several other issues such as the GPS not working, the center console wouldn't open, the trunk storage area handle was broken, the tires were running the wheel well when the tire was turned, etc. We called the dealership back and explained what was going on. They told us to bring the vehicle in and they would fix everything that was broken and would let us use another vehicle while they worked on our SUV. The vehicle that they loaned us could barely fit our kids 3 car seats and was way too small. They had our SUV for 3 weeks and assured us during this time that they were going to fix everything and go over the entire vehicle with a "fine tooth comb". When we finally received out vehicle back it had an inspection sticker placed on it for 03/2022 which wasn't even the month that we bought it or our birth month to match the registration. We were assured that our vehicle was fixed and safe. Then in May of 2021 we brought our SUV to our mechanic for an oil change and he informed us that we had the wrong size ball joints on our vehicle and due to the fact that they were the wrong size they had completely worn out the spindels. He told us that our vehicle that we had been transporting our three children around in was unsafe to drive and that the wheels could have fallen off at any point in our travels. This was after the dealership had previously assured us that our vehicle was safe and they inspected the entire thing with a "fine tooth comb". We again called them to inform them of our new finding and they agreed to take our vehicle in and fix the damaged parts that they somehow missed when they last had it. They assured me this is not how they do business and that they will make sure they have their top mechanic go over the entire vehicle again with a "fine tooth comb". They gave us another vehicle to drive while they worked on ours, which was another vehicle that they were trying to sell because it was the only one big enough to accommodate our family. They fixed the ball joints and spindels and didn't even mention looking over the rest of the vehicle and returned the SUV back to us, but not before changing the inspection sticker on the vehicle to 10/2021 since they knew they'd be caught if we filed a complaint with the state. I am extremely dissatisfied with Tim's Truck Capital and will tell everyone I know not to go there as they try to sell you broken and unsafe vehicles. They are shady and are trying to scam people. More

by Disgruntledcustomer Verified Customer Verified Customer

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Great service. They seem to fix the problem very well no questions asked. They get you in on time and get you out as short as possible. Very friendly cruel to meet you very friendly mechanics. questions asked. They get you in on time and get you out as short as possible. Very friendly cruel to meet you very friendly mechanics. More

by pgray0 Verified Customer Verified Customer

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I really appreciate the service I get. Everyone is very friendly always willing to help recommend it to anyo me I will go back again friendly always willing to help recommend it to anyo me I will go back again More

by Danny Verified Customer Verified Customer

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We bought a beautiful F-250xlt from Tim's and we couldn't be happier with the truck and the service from them! 10/10 be happier with the truck and the service from them! 10/10 More

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This group in the service department clearly took advantage of me. I only needed power steering fluid in my truck, but instead they told me that my truck was leaking which was a lie!! So therefore th advantage of me. I only needed power steering fluid in my truck, but instead they told me that my truck was leaking which was a lie!! So therefore the hose was replaced after four days. So what should have cost 5:00 dollars, ended up costing 255:00 dollars!!!!!!!!! More

by billbenton57 Verified Customer Verified Customer

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Tim’s Truck Capital has an amazing, friendly and professional staff along with the best financing options and vehicle selection! They make the process quick, smooth and painless! I will continue t professional staff along with the best financing options and vehicle selection! They make the process quick, smooth and painless! I will continue to go here for my vehicle purchases and will be sure to spread the word of EXCELLENCE!!!! More

by shawnamrtn Verified Customer Verified Customer

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Excellent service, great group of people to do business with. I will definitely recommend this dealership to friends and family! Thank you all very much! with. I will definitely recommend this dealership to friends and family! Thank you all very much! More

by dlabranche79 Verified Customer Verified Customer

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Great service, very friendly staff. I would recommend Tim's to family,friends or anyone looking for an honest, friendly dealership that cares about there customers. Patrick W. Tim's to family,friends or anyone looking for an honest, friendly dealership that cares about there customers. Patrick W. More

by Patrick Verified Customer Verified Customer

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I'm always happy with the customer service. The employees are so helpful and courteous. You never have to wait long for an appointment when in an emergency. are so helpful and courteous. You never have to wait long for an appointment when in an emergency. More

by gdurgin6858 Verified Customer Verified Customer

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Everyone that we were in contact with were very polite and helpful Liz went above and beyond to make sure we had the best deal possible and then when there was a problem with the truck for delivery it was and helpful Liz went above and beyond to make sure we had the best deal possible and then when there was a problem with the truck for delivery it was brought to me at the exact time I was told More

by cheyennesstaff6 Verified Customer Verified Customer

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