Matt Kittredge | Page 4

Amazing Such a a great experience! I would never go anywhere else for a car. Friendly and helpful service from knowledgable staff that have your best interest Such a a great experience! I would never go anywhere else for a car. Friendly and helpful service from knowledgable staff that have your best interest in mind. More

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I had a terrible service experience at this dealership and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or acknowledged receipt of my email...a continuation of the poor service and the "I don't care" attitude you'll get at Coastal Nissan. I spoke with the service technician on the phone and advised I would call him back within 30 minutes to authorize any of the work quoted. After an hour of attempts to reach him- all attempts were received by me being dumped into voicemail- I left a message on the machine. Following leaving the message, I again called back and was told by the front desk that they were "too busy" to get him on the phone but they assured me he checks voicemail frequently. Almost two hours later, I arrived to the dealership to find the technician and another employee standing in the service bay laughing and talking. I should note, the service bay was completely empty. When I approached him about my car and about the message I left him, he advised me he had not "had time" to check his messages. When I voiced my frustration with him and my impression of him standing around laughing with co-workers while I had been waiting for a response, he quickly snapped at me and told me he had been "too busy" all day and I needed to "calm down". When I told him to "drop his attitude" he smart mouthed me and walked out of the shop. I would never treat a customer like the service technician treated me. Not only did he not respond in a timely manner to my attempts to reach him, in fact he didn't respond at all, but he also was rude and belligerent rather than apologizing and attempting to fix the situation. I will not be bringing my car back to there; it will be worth the extra drive for me to go to Quincy than to deal with their rude and delayed customer service. More

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Trying to get warranty service for my daughters 2009 Murano has been impossible. She has been trying to get this resolved since last summer!The VDC light came on a few weeks after she purchased the used Murano has been impossible. She has been trying to get this resolved since last summer!The VDC light came on a few weeks after she purchased the used vehicle which was in July 2012.She brought the car in and she was told it was a part they had to order and it would be replaced at no charge because the car was under warranty. After several weeks she called them to see if the part had come in and she was told it was there. She brought the car in to have the part replaced but after a day without the car, she was told it was the wrong part and she needed a ABS actuator which would be covered under her warranty. They said they would order it and call her when it came in. She has called back many times and recently Jim told her that the part was there but now she has to speak to George regarding it being a covered service. She was told to call today, Thursday, because George would be there. She called and he was out sick. I left a message on the service manager, Matt Kittredges' voice mail today and he has not returned my call. More

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Coastal Nissan is a great place to buy a car. At their dealership there are none of the usual car dealer BS sales tactics. All of the folks that we have dealt with there are good people. Coastal will work dealership there are none of the usual car dealer BS sales tactics. All of the folks that we have dealt with there are good people. Coastal will work with you to get you a great price assuming your expectations are reasonable and you have researched the numbers prior to negotation. That pretty much sums it up, but continue reading if you want details. My wife and I have purchased our last two vehicles—a ’09 Versa and a ’11 Frontier, both new—from the Norwell location. Since we had a good experience buying my wife’s Versa a couple of years ago, when it was time for me to get a new vehicle, we decided to return to Coastal. If you are an educated customer who “does their homework” in regards to pricing and incentives, Coastal is as competitive as dealers come on pricing based on our experience. If you don’t get a good deal from them, it’s probably your own fault for not being informed before you walk into the showroom. For both purchases we worked with Eben Gunnarson and Steve Delaney. I highly recommend both of them as friendly, straightforward people who provide good service. Steve especially has been very helpful post-sale and goes well above and beyond what you would normally expect in regards to post-sale service and support. Matt Kittridge, the service manager, has also been very helpful in trying to resolve an ongoing issue (read on for details). When it comes to service, Coastal doesn’t turn its back on you post-sale. I have had an ongoing noise issue with the Frontier’s blower motor (in the climate control system) since taking delivery, and Coastal, including the sales and service guys, have been working with me and Nissan corporate to try to find a resolution to this issue since it started. Granted, this is a relatively minor problem and everything is functional, but for a new truck, this problem doesn’t seem acceptable to me. Unlike most dealers, who I think would turn their back to the issue and say “tough luck,” the guys at Coastal have been working on my behalf to find some resolution. To me this speaks to the fact that Coastal does not just want to sell you a car—they want to make you a repeat customer via good sales and service practices. If you are in the market for a new car, it is well worth the drive from anywhere in the greater Boston area to check out Coastal. Do your research beforehand and you will get a good deal and great service. More

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