Matt Kittredge | Page 3

Very happy with the service, no complaints. My vehicle was delivered on time. Cost was reasonable. My vehicle was delivered on time. Cost was reasonable. More

by ebazz Verified Customer Verified Customer

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Consistently professional, knowledgeable courteous and flexible service personnel. Pleasant awaiting area, Easy to secure appointments. flexible service personnel. Pleasant awaiting area, Easy to secure appointments. More

by walterfjr Verified Customer Verified Customer

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Awful experience, awful people, awful company. Check my old reviews to the lies, dishonesty of this entire dealership and company. Avoid them period! George Sullivan, Matt Kittredge and Tim Fox Check my old reviews to the lies, dishonesty of this entire dealership and company. Avoid them period! George Sullivan, Matt Kittredge and Tim Fox are dishonest and do not tell the truth. Any response they provide to this will attack my character and me personally, knowing full well they are the liars. More

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Always a great time Coastal. Super professional and knowledgeable about all of my car needs Super professional and knowledgeable about all of my car needs More

by PAUL_KITTREDGE Verified Customer Verified Customer

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The best service ever from top to bottom was sensational will be buying my next vehicle at Coastal. will be buying my next vehicle at Coastal. More

by pmaier14 Verified Customer Verified Customer

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I found this dealership good to work with from sales to service to be very accommodating. Would highly recommend. service to be very accommodating. Would highly recommend. More

by garvey815 Verified Customer Verified Customer

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Always great service. Car is ready when they say it will be. Exceptional customer service, and no surprises on the final bill! Car is ready when they say it will be. Exceptional customer service, and no surprises on the final bill! More

by Paul Verified Customer Verified Customer

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I enjoyed the very good experience with coastal Nissan they were excellent and very nice they were excellent and very nice More

by NANDAN51 Verified Customer Verified Customer

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I have bought 4 Nissans from Coastal. My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which reve My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which revealed no sludge issue after a 14 point check. I towed the car to Coastal after the oil and check engine light came on and I saw sludge in the oil cap. After 3 weeks of pretending to help me get it covered by the powertrain warranty, Coastal voided the warranty. I was not allowed to provide paper work to prove I maintained the car and the issue was with their engine. They blamed corporate for voiding it, corporate blamed them. Corporate said once the dealership voided it their was nothing they could do. Their service department charged me $600 to tell me what I already saw with sludge. George Sullivan (assistant service manager) gave me an estimate of $13,500 to replace the engine used or $15,000 for a new engine. He also said he was “flabbergasted” that Nissan voided the warranty, knowing full well Coastal submitted the paperwork to void it. Tim Root (service manager) said they “really valued me as a customer” and when I asked why their estimate was $7,000 more from a legitimate repair shop they had no answer. I guess they don’t really value me as a customer, otherwise they wouldn’t have price gouged me as well. Tim Root and George Sullivan from Coastal’s service department are dishonest and not worth your trust. Every single person from the dealership to corporate lied to me for 2 months now. I dealt with corporate after reporting them to the Better Business Buereau Autoline and was asked to submit maintence paper work on 7/21, which I did. I received a letter on 7/28 dated 7/15 saying my claim was denied. How was it denied before I submitted paper work? Dealing with Better Business Bureau Autoline even more now. Stay away…four cars no loyalty to their buyers. I am also expecting a dishonest rebuttal from Coastal in this review. Service issues are never their problems, they just blame the owners. Remember I bought 4 cars from this dealership. They’re rebuttal was exactly what I expected. Just to follow up to Coastal… Coastal Nissan I am extremely disappointed in your dealership and your response. In no way was I treated fairly by your dealership or Coastal. The car had consistent records of maintenance and oil changes. This includes an oil change 18 days before the engine light came on. I was never given an opportunity by Coastal or Nissan to provide records. Nissan claims you voided the warranty, you claim Nissan voided the warranty. Repairs and oil changes do not have to be done exclusively at your dealership. Either way you have lost a longtime customer who was treated unethically by Nissan and the dealership. I purchased 4 cars from Coastal and in the end it didn’t matter. You can also stop trying to justify how your dealership treated me as a longtime customer. Your estimate was an absolute slap in the face… $5,000-$7,000 more than reputable repairs shops. I had my car repaired for half of your estimate, which is the opposite of fair. Every single negative review you have received blamed the customer. Take responsibility for once for treating your customers poorly. Add Matt Kittredge to your list of dishonest workers at Coastal. Claimed to be advocating for me with Nissan. Took a long vacation and told me Nissan wouldn’t compensate since I didn’t get repairs at their dealership. Dealership wanted $15,000 for repairs, I spent $7,000 for repairs at a honest shop. He then gave $500 credit at Coastal so I could get ripped off again. This is the worst dealership, full of liars and the Nissan corporation is too. Avoid dealership and Nissan all together. More

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So professional! !! Outstanding service from Nissan in Norwell right from the beginning!!! From walking in the door getting signed in, immediately could feel like you !! Outstanding service from Nissan in Norwell right from the beginning!!! From walking in the door getting signed in, immediately could feel like you were Family. We have already told friends/neighbors about our great experience. Tommy was amazing to deal, very professional. 100% and more with 5 plus gold stars. Appreciate all your help, love my new Altima. More

by kdcorliss Verified Customer Verified Customer

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