Matt Joseph | Page 9

Oil change took 1 hour 45 minutes from the time of my appointment until I decided to approach the service desk. By that point, my car was sitting in the lot and the attendant told me he "was just coming appointment until I decided to approach the service desk. By that point, my car was sitting in the lot and the attendant told me he "was just coming to get me". After another 10 minutes of waiting for him to key the work into the computer, he provided the invoice, took payment, and I was finally out the door -- almost 2 hours! Otherwise, staff was friendly, suggested additional services, and the facilities were clean and inviting. If I don't have a coupon, I will probably go elsewhere for quicker service. More

by jasonlegg.117 Verified Customer Verified Customer

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Matt was great. They could have topped off my fluids for my oil change. A little disappointing They could have topped off my fluids for my oil change. A little disappointing More

by tracielliott2008 Verified Customer Verified Customer

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Alderman took care of a service issue I had from when I purchased the vehicle from them. They were fair in assisting with the cost of the repair & doing so in a timely manner once parts arrived. There was purchased the vehicle from them. They were fair in assisting with the cost of the repair & doing so in a timely manner once parts arrived. There was a part that they damaged while replacing the original piece that needed fixed, & they covered the replacement of that for free so they definitely stand behind their work & treat their customers right. More

by gtraffer Verified Customer Verified Customer

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First impression is how neat and clean the service station is. Great work and timely! Service department is top notch! station is. Great work and timely! Service department is top notch! More

by Bwilkes0 Verified Customer Verified Customer

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My 1st try did not disappoint. Hope future visits are consistent and provide same or better communication, understanding, authenticity, great effort in work and integrity. Hope future visits are consistent and provide same or better communication, understanding, authenticity, great effort in work and integrity. More

by nellsparks Verified Customer Verified Customer

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I was told by that my car was ready. Then when I was got the 45 mins later. I was told it wasn’t ready took another 20 mins. The. You guys literally pushed my seat completely back. T Then when I was got the 45 mins later. I was told it wasn’t ready took another 20 mins. The. You guys literally pushed my seat completely back. Then he replaced my steering wheel to where I had to readjust it. If the car wasn’t ready then u should have said that. Also learn to put stuff back where u found it especially when it’s not urs. More

by coysullivan69 Verified Customer Verified Customer

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Service was very professional and very helpful I will recommend anyone to this dealership Great customer service and support. recommend anyone to this dealership Great customer service and support. More

by kellyallengreen Verified Customer Verified Customer

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Made an appointment in advance for an oil change and brake inspection, they had my car for 9 hours and as soon as I drove off the lot a “brake pad” light came on and it cost me $300. The manager said he brake inspection, they had my car for 9 hours and as soon as I drove off the lot a “brake pad” light came on and it cost me $300. The manager said he would reach out and make it up to me, I am yet to hear anything over a week later. More

by kkirk Verified Customer Verified Customer

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Sold us a crappy car, told us false information, and failed to report a plethora of damage. Then refused to work on it… failed to report a plethora of damage. Then refused to work on it… More

by Journeewoodley Verified Customer Verified Customer

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Appreciated the cleanliness of the facility and the amenities. Oil change and tire rotation were timely and a reasonable price. amenities. Oil change and tire rotation were timely and a reasonable price. More

by Daryl Verified Customer Verified Customer

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