Matt Johnson

Del Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Del Toyota for your 5k check-up. Our team prides itself on clear communication and providing recommendations without pressure. We appreciate your kind words about our friendly staff and look forward to seeing you again for your next service! Sincerely, Del Toyota Team

Del Toyota responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Del Toyota and that we could go the extra mile for you. Your gratitude means a lot to us, and we’re always here to help. We look forward to seeing you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your kind words! We truly appreciate your loyalty to Del Toyota. It means a lot to us that you choose to stay with us, even when there are other options nearby. We look forward to continuing to provide you with excellent service in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We're happy to know that you had a great experience buying and servicing your Toyota at Del Toyota. Your appreciation for our attention to detail and dedication means a lot to us. We look forward to assisting you again on your next visit. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review, Donald! We appreciate your feedback about the personalized service and the timely completion of your vehicle. It's great to hear that you enjoyed the video taken under the car. Your recommendation means a lot to us at Del Toyota. We look forward to seeing you again soon. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience, Chuck! We're thrilled to hear that you had a quick service visit at Del Toyota, saving you both time and money on your rental. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for the wonderful review! We appreciate your kind words about our customer service and communication regarding your vehicle and payment. At Del Toyota, we strive to provide the best experience possible, and we're thrilled to know you had such a positive experience. We look forward to serving you again! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a seamless experience scheduling your service appointment and that everything went smoothly. We appreciate your feedback and look forward to welcoming you back to Del Toyota for your future service needs! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We're happy to know that you consistently receive great service at Del Toyota, especially with Karen. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your feedback. We understand how frustrating it can be when a concern isn’t easily resolved, and we appreciate the opportunity to clarify. You requested to speak directly with Toyota’s software engineering team, and we explained that this is not something customers or dealerships are permitted to do. Toyota engineers do not take direct calls or requests. Instead, we must follow established diagnostic and support procedures. In this case, we have followed those procedures; however, since we were unable to verify or duplicate the concern, the issue could not be escalated further to engineering. That said, we did escalate your concern through the appropriate internal channels, involving both Toyota’s Technical Support team and our Toyota Field Technician. We also offered the option to contact Toyota Customer Relations directly at (800) 331-4331 if you would like to provide additional feedback or request further review. We remain committed to supporting you and will continue to assist in any way we can within the structure Toyota has in place. Sincerely, Del Toyota Team