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Matt Henry
Matt Henry at Serra Nissan
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Matt Henry

Service Manager

Serra Nissan

1500 Center Point Pkwy
Birmingham, AL 35215

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4.6
659 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

34 yrs, 5 mos

4.6

659 Reviews

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659 Reviews of Matt Henry

January 03, 2025

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Employee Rating

They are easy to get help with appointments with maintenance, courteous in person and over the phone More

by djk3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Jan 03, 2025

Serra Nissan responded

Thank you so much for your great review - we are so glad to hear that you've been able to experience what sets Serra Nissan apart! We greatly appreciate you choosing Serra Nissan and trusting us with your vehicle's service, and we sincerely hope you will continue to choose us for any future sales or service needs!

December 29, 2024

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Employee Rating

The service was GREAT, but the labor was a bit much. $971 for a battery and spark plugs was over the top especially during the holidays. Serra service my brakes this summer, they waived my diagnostic fe More

by BooBear2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Dec 30, 2024

Serra Nissan responded

Thank you for your feedback - we always appreciate hearing from our customers about how we can make their experience better. While we do not always have control over the pricing of our parts, we will keep your feedback in mind moving forward, and we hope that we can earn your time and business for any future vehicle needs!

December 25, 2024

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Employee Rating

They are nice and polite works the customer service is fast and excellent formal and informative. More

by carrellholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Dec 26, 2024

Serra Nissan responded

We're so glad to hear that you had a wonderful experience here with us at Serra Nissan! Thank you for choosing us with your time and your trust, we greatly appreciate your business with us. We hope you will continue to choose us for any of your vehicle's future service needs so we can continue to provide excellent customer service!

December 13, 2024

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Employee Rating

Ashley is truly awesome! Don’t hesitate to bring your vehicle in to Serra Nissan! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Ibarra, Angel Borja, Curtis Lloyd, Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis, Kyng Scott, Ashley Meeks

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Dec 13, 2024

Serra Nissan responded

Thank you so much for your great review! We are very grateful for your time and your business with us here at Serra Nissan, and we are so glad you enjoyed your service experience! We hope you will return to see us for any of your vehicle's future needs as well.

December 04, 2024

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Employee Rating

They are always acknowledging the customers and making sure they have everything they need. And always do everything they can to make sure the customer receives the best service. More

by Tayler
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Dec 05, 2024

Serra Nissan responded

Tayler- thank you so much for your review! We are so glad you got to experience the awesome customer service that we pride ourselves upon, and we deeply appreciate you choosing us for your service. We hope you will continue to choose Serra Nissan, and we look forward to serving you again!

November 13, 2024

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Employee Rating

I had my Titan in for an oil change and tire rotation. They took care of me as always. More

by rameyackerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Ashley Meeks

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Nov 14, 2024

Serra Nissan responded

We are glad to hear about your great service with us at Serra Nissan! Thank you for choosing to share your time and business with us - we greatly appreciate it and look forward to serving you for any future vehicle needs!

November 03, 2024

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Employee Rating

They also fixed the indicator for my tire pressure without me asking. I had been trying to fill it with air but it said it was correct on the air guage. Thank you. More

by Richard Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Nov 04, 2024

Serra Nissan responded

Thank you so much for choosing Serra Nissan for your service - we greatly appreciate your time and your business with us! We are so glad to hear that you found solutions for your vehicle concerns and hope we can continue to serve you in the future!

October 17, 2024

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Employee Rating

The staff was very polite and helpful. The service was done quickly and staff made sure we were updated regularly about what was happening with the vehicle. More

by wsara414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Oct 18, 2024

Serra Nissan responded

Thank you for your great review - we are so glad you got to experience what sets Serra Nissan apart! Thank you so much for choosing us for your vehicle's service and spending your time with us. We hope to see you again for any future car needs!

October 16, 2024

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Employee Rating

Very good service and friendly employees. I definitely would recommend this dealership. I have been pleased with my purchase and the customer service. More

by melindarecalde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Kyng Scott, Ashley Meeks

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Oct 17, 2024

Serra Nissan responded

Thank you so much for your great review - we deeply appreciate you choosing Serra Nissan for your service needs! Thank you trusting us with your time and your business, we are so glad to hear about your great experience. We hope to welcome you back in the future for any other car needs!

October 08, 2024

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Employee Rating

Everyone was very helpful, the service was very good and they kept me informed about my car. More

by crue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller , Amanda Badgwell

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Oct 09, 2024

Serra Nissan responded

Thank you for your great review - we appreciate you choosing Serra Nissan for your service needs! Thank you for your time and your business with us, we hope to see you again in the future for any other vehicle needs!

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