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Matt Gensler

Overview Reviews (117) Inventory (592)

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Matt Gensler

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Matt Gensler

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.8

117 Reviews

Overview Reviews (117) Inventory (592)

4.8

117 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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117 Reviews of Matt Gensler

October 24, 2024

Dealership Rating

Employee Rating

Everybody was wonderful except the business manager Kurt he does not know what he's doing on the paperwork we got the clear coat and on the contract he put all the information incorrect after we purchase a he does not know what he's doing on the paperwork we got the clear coat and on the contract he put all the information incorrect after we purchase a brand new F250 Super Duty Lariat and he had it King Ranch had my name wrong had the phone number and he was supposed to mail a corrected letter and up today has not mailed anything well rather not deal with Kurt at all seems like he did not want to deal with us because we pay cash More

by Wilson

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY DAVIS, Mike Murphy, Jeff Lynch, Robin Berglin, Bryan Wingfield, Jeremy Englert, Levi Smith, Curt Crozier

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Oct 26, 2024 -

Mike Murphy Ford Inc responded

Hi Wilson, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (309) 263-2311 so we can assist you further.

October 18, 2024

Dealership Rating

Employee Rating

The service department was great and very efficient. Thank you for taking care of me. Thank you for taking care of me. More

by JASONABURNETT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Kersen Cranwill, Rachael Scalf

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Oct 20, 2024 -

Mike Murphy Ford Inc responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Mike Murphy Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 11, 2024

Dealership Rating

Employee Rating

This review is too lengthy to write have to write it down twice anyway the salesperson was great the whole dealership was great I already tried to say this three times and I'm hoping that I'm finally getting twice anyway the salesperson was great the whole dealership was great I already tried to say this three times and I'm hoping that I'm finally getting this through need to pick a better way to do get it review from the customers More

by Wilson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY DAVIS, Mike Murphy, Jeff Lynch, Jeremy Englert, Levi Smith

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Oct 18, 2024 -

Mike Murphy Ford Inc responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 10, 2024

Dealership Rating

Employee Rating

These folks are great. Their customer service is tops, whether it's getting me to the office after I drop my car off in the morning or calling me to discuss issues regardi Their customer service is tops, whether it's getting me to the office after I drop my car off in the morning or calling me to discuss issues regarding my vehicle. More

by DMAUE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 13, 2024 -

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

September 18, 2024

Dealership Rating

Employee Rating

My only complaint is a dirty steering wheel and door handles after a service visit handles after a service visit More

by rbronco51

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Levi Smith, Kersen Cranwill, Rachael Scalf

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Sep 21, 2024 -

Mike Murphy Ford Inc responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (309) 263-2311 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2024

Dealership Rating

Employee Rating

Always courteous, polite and informative on issues with my vehicle. Drew is a family friend and made my purchase confidant and easy my vehicle. Drew is a family friend and made my purchase confidant and easy More

by rleab

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Drew Quisenberry

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Sep 21, 2024 -

Mike Murphy Ford Inc responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2024

Dealership Rating

Employee Rating

I was disappointed that there were no loaners when I booked out almost four weeks. I was very disappointed when my car was not even vacuumed. booked out almost four weeks. I was very disappointed when my car was not even vacuumed. More

by NANCYWRAIGHT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Kersen Cranwill, Rachael Scalf

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Aug 24, 2024 -

Mike Murphy Ford Inc responded

Thank you, Nancywraight, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Mike Murphy Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 263-2311 so we can understand exactly what went wrong. Thank you for your honest feedback and we hope to hear from you soon.

August 04, 2024

Dealership Rating

Employee Rating

I was a little early for my appointment, no problem. They waiting area is very pleasant,comfortable. They waiting area is very pleasant,comfortable. More

by PBSHANE

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 07, 2024 -

Mike Murphy Ford Inc responded

Hi, thank you for leaving such a great review and high star rating. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Dealership Rating

Employee Rating

Great service! Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. More

by JENNALISA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Lynch, Brad Barker, Robin Berglin, Bryan Wingfield, Jeremy Englert, Rachael Scalf

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Aug 02, 2024 -

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 31, 2024

Dealership Rating

Employee Rating

Too expensive, 172. ⁰⁰ an hour for service is way out of lime, I won't be back ⁰⁰ an hour for service is way out of lime, I won't be back More

by BFAHRNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Aug 01, 2024 -

Mike Murphy Ford Inc responded

Hi Bruce, First off, thank you for your business and we appreciate your honest feedback. We are always looking for ways to improve and make our dealership better. Unfortunately with the cost of everything going up, it has also affected the auto industry labor rates. When we set our prices for services being performed, we use the industry standards based upon several factors: 1. Inflation - expenses is going up substantially including utilities, supplies, insurance and disposal fees. 2. Technicians pay - dwindling supply and rising demand for skilled workers. 3. Ford Certified technicians - continued education costs and specialized equipment needed. We do understand how prices have gone up on everything and that is why we are not even at the top the labor rate scale because we do want our customers to have affordable care. The national average for a Certified dealership technician rate is $179/hr and climbing. I hope this information helps give you a deeper understanding of what goes into us determining what to charge and why. Mike Murphy Ford

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