Matt Gensler
Matt Gensler at Mike Murphy Ford Inc
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Matt Gensler

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.8
118 Reviews
4.8

118 Reviews

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118 Reviews of Matt Gensler

November 26, 2024

Dealership Rating
Employee Rating

I’ve been coming to Mike Murphy Ford for years. Anthony Davis is always pleasant, friendly, and honest. I feel he will always get you the best deal possible on your trade and or new vehicle. The se More

by Momma65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY DAVIS, Levi Smith, Rachael Scalf , Mitch Urbanc and Bryan Burden and the person that makes sure my new vehicle is clean and shiny!

Nov 26, 2024

Momma65 responded

Truly the best Ford dealership to buy a vehicle from. They get you the best price for your trade in and new vehicle. The service department goes above and beyond for their customers and their vehicles

October 24, 2024

Dealership Rating
Employee Rating

Everybody was wonderful except the business manager Kurt he does not know what he's doing on the paperwork we got the clear coat and on the contract he put all the information incorrect after we purchase a More

by Wilson
Recommend Dealer
Yes
Oct 26, 2024

Mike Murphy Ford Inc responded

Hi Wilson, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (309) 263-2311 so we can assist you further.

October 18, 2024

Dealership Rating
Employee Rating

The service department was great and very efficient. Thank you for taking care of me. More

by JASONABURNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024

Mike Murphy Ford Inc responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Mike Murphy Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 11, 2024

Dealership Rating
Employee Rating

This review is too lengthy to write have to write it down twice anyway the salesperson was great the whole dealership was great I already tried to say this three times and I'm hoping that I'm finally getting More

by Wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 18, 2024

Mike Murphy Ford Inc responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 10, 2024

Dealership Rating
Employee Rating

These folks are great. Their customer service is tops, whether it's getting me to the office after I drop my car off in the morning or calling me to discuss issues regardi More

by DMAUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2024

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

September 18, 2024

Dealership Rating
Employee Rating

My only complaint is a dirty steering wheel and door handles after a service visit More

by rbronco51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2024

Mike Murphy Ford Inc responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (309) 263-2311 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2024

Dealership Rating
Employee Rating

Always courteous, polite and informative on issues with my vehicle. Drew is a family friend and made my purchase confidant and easy More

by rleab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Quisenberry

Sep 21, 2024

Mike Murphy Ford Inc responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2024

Dealership Rating
Employee Rating

I was disappointed that there were no loaners when I booked out almost four weeks. I was very disappointed when my car was not even vacuumed. More

by NANCYWRAIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Mike Murphy Ford Inc responded

Thank you, Nancywraight, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Mike Murphy Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 263-2311 so we can understand exactly what went wrong. Thank you for your honest feedback and we hope to hear from you soon.

August 04, 2024

Dealership Rating
Employee Rating

I was a little early for my appointment, no problem. They waiting area is very pleasant,comfortable. More

by PBSHANE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Mike Murphy Ford Inc responded

Hi, thank you for leaving such a great review and high star rating. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Dealership Rating
Employee Rating

Great service! Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. More

by JENNALISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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